Grout Matters is a tile and grout restoration business serving Grand Rapids, MI and the greater West Michigan area. Grout Matters provides core services including tile cleaning and color sealing, regrouting and recaulk, tile installation, tile repair, and slip resistant treatments for both residential and commercial clients. The business is family owned and operated since 2005, licensed and fully insured. Grout Matters features tailored tile and grout solutions backed by a commitment to professionalism, integrity, and quality. The business supports maintenance cleaning programs and uses specialized techniques to restore and protect tile surfaces.
Why should I get my tile & grout professionally cleaned and sealed?+
Grout Matters Regular mopping only removes surface soil and not the embedded dirt that causes grout discoloration. Professional cleaning and sealing restores the look of tile and grout and extends its life.
Is professional tile & grout cleaning expensive?+
Grout Matters Professional tile and grout cleaning costs less than replacing tile and makes old tile surfaces look new without mess or downtime.
Can I use household cleaning products on my tile & grout surfaces?+
After tile has been cleaned and sealed by Grout Matters, all tile surfaces should be cleaned with a neutral cleaner with a pH of 7, such as ZEP Neutral Floor Cleaner.
How often do I need to get my tile & grout professionally cleaned?+
Grout Matters is recommended about once a year depending on traffic, pets, children, and floor maintenance. Maintenance cleanings are easier and less costly after the initial treatment.
Grout Matters Will there be an odor after tile and grout cleaning?+
Grout Matters Some people notice a mild odor after cleaning that dissipates quickly as the floor dries. The cleaners and sealers used are safe for people and pets.
I made the first initial call but after that I never had to call again or chase anyone around to schedule an appointment. Lauren and Menyae (sorry I know that spelling is not correct !) that make the phone calls are on the ball and very professional !! At first I thought the Price was a little high, So I asked for someone to come out and give me an actual visual estimate rather than go buy pictures. The price ended up being the same as the original quote, but I decided to schedule the appointment since I had tried tons of different cleaners with no luck. I should mention we have a pretty large shower with very small honeycomb tile on the flo...I made the first initial call but after that I never had to call again or chase anyone around to schedule an appointment. Lauren and Menyae (sorry I know that spelling is not correct !) that make the phone calls are on the ball and very professional !! At first I thought the Price was a little high, So I asked for someone to come out and give me an actual visual estimate rather than go buy pictures. The price ended up being the same as the original quote, but I decided to schedule the appointment since I had tried tons of different cleaners with no luck. I should mention we have a pretty large shower with very small honeycomb tile on the floor. The day of the appointment the two young man that came and did the job we’re on time and worked four hours! Which made me realize that this was much more labor-intensive than I thought it would be. In the end we were amazed at how clean and beautiful our shower looked!! Definitely worth every penny!!! Thank you Grout Matters 👏🏽😃
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Taylor V
Nov 28, 2023
★★★★★5.0
They brought our old slate and travertine tiled shower back to life! We recently moved into a 20-year-old home where the grout was in poor repair due to insufficient resealing and hard water. We were at the point of gutting the shower and replacing it all together, but decided to give Grout Matters a try since the tile was still in excellent condition. I am so, so glad we did. For a fraction of the cost of a new shower, our shower and bathroom floor looks like new. Seriously. The technician was detailed and professional, and the project was completed in one day. We were astonished by how amazing it looks, compared to the way it looked before....They brought our old slate and travertine tiled shower back to life! We recently moved into a 20-year-old home where the grout was in poor repair due to insufficient resealing and hard water. We were at the point of gutting the shower and replacing it all together, but decided to give Grout Matters a try since the tile was still in excellent condition. I am so, so glad we did. For a fraction of the cost of a new shower, our shower and bathroom floor looks like new. Seriously. The technician was detailed and professional, and the project was completed in one day. We were astonished by how amazing it looks, compared to the way it looked before. Would 100% recommend Grout Matters of Forest Hills!
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Diane Eovaldi
Dec 8, 2018
★★★★★5.0
Grout Matters is amazing! I love our bathroom, but it was built in the early 90's and the grout was worn down and it never felt clean, there was a lot of mildew. Grout Matters emailed me right after I inquired. They came out for measurements and sent me an quote later that evening. We were able to schedule a date for the refurb shortly after. They were very fast and did a fantastic job! It is like we have a brand new bathroom! I would recommend them to anyone!
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Eric Monsma
Dec 10, 2018
★★★★★5.0
I had trouble with the tile floor in my shower. Grout Matters replaced the floor and sub floor, and it looks great! They showed up on time both days and did exactly what they promised. They also did a nice job of communicating some suggestions to help me be prepared for them ahead of time, and I thought their price was very reasonable. Great job Grout Matters!
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Le Bob
Oct 11, 2025
★★★★★3.0
Nice people, but I think some of the service is oversold on what it can do. They do steam clean the grout and can get the dirt out of most of it. On other parts they caulk the grout. That part doesn’t work worth a darn. The caulk doesn’t adhere to the grout at all, probably because it isn’t prepared correctly to stick. So I’d say that you get 75% of what they advertise. It’s not that they are trying to scam anyone, it’s just oversold on what it can do because it doesn’t hold up long term. For the prices they charge, it isn’t worth it. Though the cleaning of the grout works well.
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