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Girlington Garage offers engine diagnostics, brake repair, transmission service, and oil change in South Burlington. Professional car repair services with reliable results. Contact for expert service today.
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I needed major repairs on my well-loved Toyota. They gave me a full diagnostic with estimates for repairing every possible issue, and were forthcoming about which repairs were urgent and which could wait. My old car drives (and sounds) so much better since its visit, and the customer service and communication were excellent
The only reason this review is receiving 3 stars instead of 1 or 2 is because the staff at Girlington are genuinely kind and welcoming. I brought my car in with several warning lights on and informed the team that we had already done some research, including a diagnostic reading at AutoZone. The results, along with the warning lights, strongly suggested an issue with the hybrid battery. I specifically asked that they investigate the battery and provided the error code. However, after conducting tests that appeared unrelated to the hybrid system and accumulating $400 in labor charges, they then requested an additional $600 to test the hybrid b... The only reason this review is receiving 3 stars instead of 1 or 2 is because the staff at Girlington are genuinely kind and welcoming. I brought my car in with several warning lights on and informed the team that we had already done some research, including a diagnostic reading at AutoZone. The results, along with the warning lights, strongly suggested an issue with the hybrid battery. I specifically asked that they investigate the battery and provided the error code. However, after conducting tests that appeared unrelated to the hybrid system and accumulating $400 in labor charges, they then requested an additional $600 to test the hybrid battery itself. I’ve asked for a breakdown of the work performed and was told it would be provided, but I have yet to receive it. While the technician did explain what they believed was the issue and their intent to investigate further, it became clear that they either lacked experience with hybrid electrical systems or hadn’t encountered this type of issue before. I wish they had been upfront with their limitations before spending time, and my money, on diagnostics that led nowhere. To make matters worse, I informed them I would be picking up the car and discontinuing service and would be by later, which they said would be fine and the car would be ready. The vehicle wasn’t ready due to a computer problem that caused miscommunication between staff and the technician. I was told I’d need to wait several hours or return later (they did offer a loaner vehicle, which I appreciated, but did not accept). Overall, It would have been nice had they treated my time as valuable as the $400 worth of time that I paid them for no answers.
This was my first experience with a Vermont safety inspection, and I was more than impressed by the thoroughness with which they were done and the detailed digital report that followed. Great communication. And who doesn't like a surprise chocolate chip cookie on the dashboard! We just moved here and will inevitably be looking for a place to do repairs. From first impressions, Girlington will be that place .
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