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George's Appliance Service is a home appliance repair business serving New Providence, NJ and nearby communities including Hillsborough, Westfield, Summit, Berkeley Heights, and others. George's Appliance Service provides repair and maintenance for major household appliances with factory-trained and authorized technicians. George's Appliance Service is family owned and operated with decades of experience. The technicians undergo a strict vetting process and carry many parts on George's Appliance Service's trucks to enable quick repairs, aiming to complete service in one visit when possible.
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New to the Chatham area and a first time homeowner, I’m so glad I found George’s to help us with our Bosch dryer. Joe was fantastic... he diagnosed the issue quickly and was incredibly kind throughout the entire visit. Little did he know I was having a really tough day but his warmth and professionalism truly turned it around. 5/5, highly recommend!!!
We have been using this company to service our Sub-Zero refrigeration units for years. James is a fabulous tech, for instance. We’ve been happy over the years. However, our experience this year, with our annual “refrigerator tune-up” was one leaving us scrambling for another vendor. Our tech was David, and our charge for the visit was $175. He appeared to do very little, in that he removed only the spring-tension cover panel from the top of the unit, and used an aerosol bottle to spray something on the condenser grate itself. The other thing he did during this service call, was to remove the trays inside the unit and visually inspect behind t... We have been using this company to service our Sub-Zero refrigeration units for years. James is a fabulous tech, for instance. We’ve been happy over the years. However, our experience this year, with our annual “refrigerator tune-up” was one leaving us scrambling for another vendor. Our tech was David, and our charge for the visit was $175. He appeared to do very little, in that he removed only the spring-tension cover panel from the top of the unit, and used an aerosol bottle to spray something on the condenser grate itself. The other thing he did during this service call, was to remove the trays inside the unit and visually inspect behind them. I washed those trays, and wiped out the fridge walls. I said I’d thought he had to use a vacuum, but he said it was not necessary. Later, when I was up in a ladder putting something on the high shelf above my kitchen cabinets, I noticed that the grate only looked “clean” (silver/shiny) in one isolated area. I called the company saying I thought they should come back out. Nobody ended up coming back, or phoning, so I called again in about a month (having forgotten myself). When David came back out today, he seemed put out to even be returning. He said he needed to know “exactly” what it was that I thought was dirty, even though I had explained it was the part that I had been told needed to be vacuumed in the past. He then said he didn’t think it looked dirty. Finally, I asked that he please vacuum it, which he grudgingly did, saying the spray “works better.” When confronted about his lack of customer service focus today, he was argumentative, and challenged me, saying he’d thought I wasn’t happy about what the price had been when he came out the first time. Granted, I’d been surprised at the price at the last visit, considering how little appeared to be involved in the tune-up service. But, I certainly hadn’t argued, or complained. He left today, giving a half-hearted apology about “us not being on the same page,” after which I discovered the dirty paper towels he’d used, left in my kitchen counter. The photos are from just after he left, today. I’m going to be looking at our alternatives for servicing our Sub-Zero going forward. How disappointing! Do better! I love supporting small, local businesses.
We're very satisfied with George's. Service is easy to schedule and they take your problems seriously. Joe has come to work on our washing machine twice. About 18 months ago, it needed a new part. The machine is old so we were delighted they could get the part. Joe is efficient, knowledgeable, kind, tells you everything he's going to do ahead of time, patiently answers all questions, and tidies up. He was back last week because I found water on the floor after a couple of loads of wash. He couldn't replicate the problem but, he did spot that the hose (in the wall) was loose. He wasn't pleased that he couldn't repeat my specific issue... We're very satisfied with George's. Service is easy to schedule and they take your problems seriously. Joe has come to work on our washing machine twice. About 18 months ago, it needed a new part. The machine is old so we were delighted they could get the part. Joe is efficient, knowledgeable, kind, tells you everything he's going to do ahead of time, patiently answers all questions, and tidies up. He was back last week because I found water on the floor after a couple of loads of wash. He couldn't replicate the problem but, he did spot that the hose (in the wall) was loose. He wasn't pleased that he couldn't repeat my specific issue and said to keep an eye on things and advised me to get a water detector. I did five loads over the weekend and not a drop of water. So, Joe did fix our problem. We're thankful to George's and Joe !
Great customer service! We were given a 4 hour arrival window and our service technician, Joe, was there within the first 15 minutes of that window (so rare these days)! Joe was very courteous and patient but was able to quickly diagnose our dryer issue. He gave me a quote and said he could repair it right then and there. We need warm and dry clothes so of course we said go for it! Within another 15 minutes, all was fixed and as good as new! Thank you Joe! Your expertise, professionalism and courteous service is an asset to the business.
Have had George's appliance service multiple times over the years and have been very satisfied each time. Their techs are extremely knowledgeable and I've never had to call them back. I think their pricing is quite fair.
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