G A Hunt Excavating and Septic Services offers drain cleaning, pipe repair, and septic system repair in St Johns. Professional service services with reliable results. Contact for expert service today.
I had a old clay pipe crack in November. I had a company working on the replacement, they had GA Hunt come out and do the excavation. They came out in a timely manner and did a great job. I have a friend who used to work in the housing commission here in town and she recommended this company right off the bat. How does my front yard look? Well, it looks like it's been dug up, it's not beautiful, but hey, I'll deal with that in the spring. GA Hunt did the job, did it fast and did what they were supposed to. I didn't personally deal with them, my drain guy did, but I CAN say I highly recommend them. 💯
L
Leilani Wolfe
Sep 18, 2023
★★★★★1.0
Everything before service seemed like it was going well, but the execution, follow up, and communication have all been absolutely dreadful. Excavation started okay, with work done as expected in a short amount of time. Two bushes and a Japanese maple that needed to be taken out were pulled up by the crew and left on the lawn. I was not asked to move or dispose of them, so I left them where they had been placed. When the excavation got underway the next day, the bushes they had pulled up were buried in the huge pile of dirt. And then when the trench was filled back in, the bushes were torn up and buried in my yard as part of the fill job. Eve...Everything before service seemed like it was going well, but the execution, follow up, and communication have all been absolutely dreadful. Excavation started okay, with work done as expected in a short amount of time. Two bushes and a Japanese maple that needed to be taken out were pulled up by the crew and left on the lawn. I was not asked to move or dispose of them, so I left them where they had been placed. When the excavation got underway the next day, the bushes they had pulled up were buried in the huge pile of dirt. And then when the trench was filled back in, the bushes were torn up and buried in my yard as part of the fill job. Even without having experience in this kind of work, that struck me as sloppy and unprofessional, and seemed like it would cause issues with the lawn ever getting back to normal. Branches were sticking up out of the ground. My walkway was damaged, also, but I understand that I signed a contract which said they weren't responsible for that. I was told by the contractor that they would come back to "grade" the lawn later. No expectations set for the timeframe. Things finished on 2/28. On 3/20, I texted to see if I needed to do anything else to schedule the grading. No response immediately, so I tried again two days later. Got a response that he would "stop by today" to see if it had settled enough to grade it. (That would become a very familiar expression.) Around mid-April I was tired of waiting to hear about the next step, so I emailed the company directly to see what was going on, and letting them know I would be happy to pay when the work was finished. I got a prompt reply that explained a bit of the process which hadn't been told to me before, which I did appreciate. No proactive communication from the company for a while, until they sent me a terse email saying I needed to make payment even though work wasn't done. I paid most of the balance, but said that I would withhold about 10% of the payment until work was completed. No response. Texts to the contractor typically were not responded to quickly or at all, and always indicated that he would come out today to see if it was settled enough to grade. Of course, I never got any communication that these visits actually took place, so it's anyone's guess whether he ever actually came. I finally couldn't wait any more and had to pay the balance, so that I could complete my insurance claim. I emailed to ask for an updated invoice showing full payment for my insurance company. I did not receive any response to that request. Fortunately, I was able to work with my insurance company to show proof of payment, even without the company's assistance. That was back around mid-May, almost 3 months after the work was done. It is currently mid-September (6 months after the excavation job), and my yard is still a mess and has not been graded. I have asked if communication should be through a different method than texting the contractor, but the only replies i get are slightly testy messages saying that he will come today and see if it's settled enough. I was also informed that there is no topsoil or seeding, any other finishing touch placed on the work. So I'm currently left with a weedy, lumpy, rocky yard with 3 bushes inside it. But my plumbing does work so far.
Edit: after sending an email to the company requesting details about when the work would be completed, I received a voicemail from the contractor stating that he came out and the ground doesn't need additional grading, so their work is done. I truly can't express how dissatisfied I am with that as a resolution. I've been following up for months thinking that they would do SOMETHING about how awful it looks, but they're done. He apparently just forgot to tell me they were done instead of continuing to tell me he'd come out and see if it was ready to finish. He said at this point it's on me, and I can hire a landscaper to get my lawn fixed. If you use this company, don't expect any kind of follow through or consideration after the actual excavation is done.
D
David Knoblauch
Aug 15, 2022
★★★★★5.0
I called looking for a quote to have 3 tank risers installed. G A Hunt had a professionally trained representative on the line ready to answer my questions. I was able to provide information and receive a quote over the phone. An installer came out a week later and did a great job.
R
Russ Merritt
Dec 6, 2022
★★★★★5.0
They saved us about $2,000 from a previous quote with another provider - and did a much more complete job within that cost! They cut and replaced 10 feet of cast iron main line and installed PVC from the house to the tank - and installed two 4” clean-outs. The money saved from a previous quote (that we ALMOST committed to - which did NOT include tank clearing) financially allowed us to do a bit more of a thorough job by clearing the tank again (GA Hunt had sucked the tank for us in February also) - that was actually where the problem was!! Due to a treatment that we did after the first tank clearing, solids in the tank had risen to the top...They saved us about $2,000 from a previous quote with another provider - and did a much more complete job within that cost! They cut and replaced 10 feet of cast iron main line and installed PVC from the house to the tank - and installed two 4” clean-outs. The money saved from a previous quote (that we ALMOST committed to - which did NOT include tank clearing) financially allowed us to do a bit more of a thorough job by clearing the tank again (GA Hunt had sucked the tank for us in February also) - that was actually where the problem was!! Due to a treatment that we did after the first tank clearing, solids in the tank had risen to the top and plugged the waste inlet. Be VERY careful of what you put in your septic system to kill tree roots!! Everything else looked great after we removed roots from the tank - and the tank is actually healthier than we thought. The GA Hunt Excavating & Septic guys were incredibly engaged, professional and cool dudes and they were very efficient today! Very happy with their efforts!! Many, many thanks to Clint of Drain & Inspection Services out of Charlotte, MI. also.. HE is the one who initiated our huge savings!! He was shocked at the price I was quoted by Roto-Rooter and put me on the better path! THANKS AGAIN, GA Hunt and Drain & Inspection Services! That took a HUGE stress off of us and the cost was very appropriate, in my unprofessional opinion!
Want to leave a review?
Sign in to share your experience with this business.
