Friendly Automotive West

My elderly mother in law brings her vehicle here for oil changes. They pressured her into replacing all four tires this last time. While they were replacing the tires, they wrote up a quote for replacing upper and lower control arms, as well as replacing the cv axel assembly. They stressed that the work was urgent. The total was nearly $5,000. Luckily she waited for us to come to town for thanksgiving. I took it for a drive around town. The car drove great. I inspected the side in question and other than normal wear and tear on a 50,000 mile vehicle, it looked perfectly fine. She won’t be back.

The friendly and acknowledged staff at Friendly Automotive made this flat tire easy to fix. Plus they text me with a list of suggestions for my car. I did not approve of any yet I am impressed with their organizational structure. They aim to service the customer in a low-key way.

To the owner, having two women in the front nice touch. Both were upbeat and friendly. Upon arrival I heard a customer say "I love you". What an odd thing to say to an employee I thought. My neighbor that also drives an Audi insisted that I speak with Chelsey. I have been to a couple repair shops both have a different idea of what is wrong with my vehicle. I was asked a few questions and felt so comfortable having a conversation with Chelsey that I asked if she would go over the estimates from the other shops with me. She answer all of my questions, didn't laugh at me for not having knowledge, didn't speak ill of the other shops I went to eit... Read full review

I had great service there this week. My Audi front end was out of alignment and shocks in the back were shot, causing severe tire wear so all 4 tires had to be replaced, too. They had it back to me running smoothly 1 week after I brought it in. That is excellent timing given that the tires and shock are difficult to sourse and far away. I go there because I have had poor experiences elsewhere in town, where as their work has been solid. Chelsea has been the one who helps explain the problem and the options to me so I can decide what is done. She takes the time to keep me posted and explains things clearly to me in function, time and cost.... Read full review

The staff is very friendly. I like how they update you by text and phone. They’re willing to explain what needs to be done and what can wait. They don’t keep your car longer than necessary I used to go to my dealer for services, but not anymore ! It’s Friendly Automotive from now on.