The business focuses on restoring and maintaining the condition of various types of jewelry and timepieces. Specific services and operational details are not explicitly listed on the source website.
This is my first time giving a review. Don’t think it’s necessary to waste my time doing so but for this certain Shop do not take your stuff in for repairs. I took a necklace for repair Was charged $40-$60. I would expect for them to do a good job for that price. I’m going to put a picture of my necklace what they did and I’m gonna put a picture of my bracelet, what I was expecting to get. as you can see on my necklace is not welded. I could have gone and bought a cheap necklace somewhere and replaced it myself at home. Necklace fell apart after a week or so!!!!! Took it in to try and get it repaired and was charging me another $45 dollars He...This is my first time giving a review. Don’t think it’s necessary to waste my time doing so but for this certain Shop do not take your stuff in for repairs. I took a necklace for repair Was charged $40-$60. I would expect for them to do a good job for that price. I’m going to put a picture of my necklace what they did and I’m gonna put a picture of my bracelet, what I was expecting to get. as you can see on my necklace is not welded. I could have gone and bought a cheap necklace somewhere and replaced it myself at home. Necklace fell apart after a week or so!!!!! Took it in to try and get it repaired and was charging me another $45 dollars He also said if he would’ve done that job. It would have not came apart. Clearly he doesn’t know what he’s doing because he repaired it once. I wouldn’t have called a repair cause fell apart after a week.
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Victor Lawson
Mar 1, 2026
★★★★★5.0
I bought a used 2021 Breitling Superocean to celebrate one year sober. Not only is it special for that reason, but it's also my first "big boy" watch. Unfortunately I felt the rotor was making a funny noise and the crown felt a bit gritty when winding. I fretted and stressed then took it to 5 star after they were recommended to me by DeVons jewelers on S Virginia. I live 3.5 hours from Reno so this was a big deal to get this right the first time. Anyway, I met Jim and he took the time to speak to me about the watch and the movement and didn't hesitate to do a quick diagnostic right then. He reported the rotor bearing was bad. I paid for a...I bought a used 2021 Breitling Superocean to celebrate one year sober. Not only is it special for that reason, but it's also my first "big boy" watch. Unfortunately I felt the rotor was making a funny noise and the crown felt a bit gritty when winding. I fretted and stressed then took it to 5 star after they were recommended to me by DeVons jewelers on S Virginia. I live 3.5 hours from Reno so this was a big deal to get this right the first time. Anyway, I met Jim and he took the time to speak to me about the watch and the movement and didn't hesitate to do a quick diagnostic right then. He reported the rotor bearing was bad. I paid for a replacement rotor bearing and a complete movement service. Jim gave me a very good price due to my profession and we chatted a bit about other interests. I told him I needed it back by a certain date if possible and he said he would try.
Every time I emailed Jim, he replied and was easy to communicate with from afar while I waited. He answered all my questions regarding the movement. I was also able to get my watch back in time for my sober anniversary! Everything seemed to be working good, and it was keeping time at less than +2 sec/day.
About a week later while flying abroad, I noticed the watch was suddenly running 9 seconds fast! I was dismayed as it is COSC certified. After I got home I emailed Jim and he said it would be covered under his service guarantee and to bring it in. It took a couple months to get back over there but when I did, Jim came out and spoke to me in person and inspected and demagnetized my watch for no charge. It's currently running at +/- 0 sec a day after 4 days. He didn't charge a dime and also gave me a couple spring bars for free.
I would recommend this shop and believe Jim is the real deal.
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Paige Ernst
Feb 13, 2026
★★★★★5.0
Jim was incredibly helpful changing the battery of my watch and noticing that the inside needed cleaning. I appreciate his professionalism and expertise. Very fair prices and customer service. I highly recommend Five Star Jewelry & Watch Repair.
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Phillip Armenta
Feb 15, 2026
★★★★★5.0
Five Star Jewelry delivers superior service. I brought in a necklace that needed a jump ring. They fixed it quickly and cleaned it up beautifully. My mother bought the necklace for me at a young age and I’m now able to wear it again. It has a very special meaning to me. Thank you very much.
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