Please check your email for confirmation. Your contact info is not shared directly with the business.
Figs Auto Repair is an auto repair business serving Charlotte, NC. Figs Auto Repair provides a wide range of core services including oil changes, brake repair, engine repair, transmission services, tire alignments, and diagnostics. The business also offers specialized services such as AC and heat repair, electrical system repairs, and comprehensive vehicle diagnostics. Figs Auto Repair employs ASE Master Certified Technicians and supports all makes and models of domestic, Asian, and European vehicles.
Services and categories listed for this business.
Address and directions for this business.
Quick answers from this business profile.
Share your experience with this business.
The entire team at Figs goes above and beyond to be friendly, communicative, and knowledgeable. As a younger girl auto shops can feel intimidating but I've always felt comfortable and confident that I was getting an honest deal. I recommend everyone to Figs and have only heard of similar positive experiences!
Eating dinner one night saw this mechanic shop across the street. I was having problems with my car. I called them the next day. They made an appointment got me in fix the major problem. Call me several days off of my car was fixed just to check up on me. These guys are amazing. We’ll do business with them in the future.
I will ALWAYS, ALWAYS, ALWAYS come to this auto shop if I can help it, and here's why: First, they are the most honest repair shop I've ever been to. They are not commission based, and their prices are what they are, so they have no reason to sell you a dream. Johnny is very big on educating you, from the jump, and will tell you where they can and cannot help you. And Jeremy (the Manager) is VERY caring and treats your issue like a person, not just a mechanic. And he takes responsibility for things instead of trying to blame the customer. Norman, who worked on my car, is VERY experienced and will tell you, flat out, what is best is not best f... I will ALWAYS, ALWAYS, ALWAYS come to this auto shop if I can help it, and here's why: First, they are the most honest repair shop I've ever been to. They are not commission based, and their prices are what they are, so they have no reason to sell you a dream. Johnny is very big on educating you, from the jump, and will tell you where they can and cannot help you. And Jeremy (the Manager) is VERY caring and treats your issue like a person, not just a mechanic. And he takes responsibility for things instead of trying to blame the customer. Norman, who worked on my car, is VERY experienced and will tell you, flat out, what is best is not best for you. He cares more about your safety than making a dollar. I had a weird situation, in which I gave them a hard time about, and instead of kicking me out and being outright dismissive, which they actually had the opportunity to do at that time, they stayed, they listened, they were patient, and they actually let me chew them out. And, even after that, they STILL gave me the most honest, most feasible resolution, even though they knew and could prove they would not profit from it. Even when they knew, and could show me they wouldnt profit off the resolution they gave me, they still, patiently, gave me the answer to my problem. On top of great service, they have a helluva warranty (3 years) on whatever they service you, and they have other company policies that benefit the customer. And I cannot reiterate enough the amount of care Jeremy shows. Jeremy warmed up my girls' food (pretty cooked their mac'n cheese bowls for me) bc we would be there for hours, and even asked us if we needed anything when walking to the store (he even still remembers that he "owes" one of my girls a grape juice, haha! - it is a now a running joke of ours). And I love how Norman will give it to you straight, with love. He will always give you the best recommendation and honest resolution when advising you of your problem. And the bathroom is SO clean! I was honestly shocked at how well-kept it is, especially for this to be an all-male run facility. Thanks again, you guys at Figs. I will be coming back after following your instructions and recommendations. You don't only work on cars here, you treat people like (or better than) family. Peace and love.
I had an issue that other shops didn’t know how to fix and turned me away. Johnny and the team at Figs took on the challenge and was able to fix the problem. Never buying a Chevy again, but now I know whatever vehicle I have, I know where I am taking it to. Good team, good price, good work.
Johnny and team worked miracles on our son’s car. He was upfront with the extensive work that needed to be done and delivered the car on time for Thanksgiving! We are very grateful for Figs Automotive and their honest and professional team. We will continue to support them and highly recommend their team of professionals!
Sign in to share your experience with this business.
Log in