★
★
★
★
★
+++ If you’re okay with uncertain timelines, lack of communication, and unprofessional customer service, then this may be the company for you. But if something goes wrong during your project, don’t expect much support—and I genuinely hope you don’t experience the same level of customer service that we did.+++
UPDATE: Our fence was finally completed on Day 4.
I spoke with Shannon today, and the experience was extremely disappointing. When I raised concerns about the delays and inconvenience, I asked if it was fair to pay the full amount. She said yes, since an initial discount was already given.
To be clear—this is not about the discount. It’s about accountability, communication, and how customers are treated when issues arise.
At one point she said, “You know they’re humans, right? They need to take a break.” I made it clear I understand that—but this wasn’t about breaks. There were times the crew left entirely with no communication, and even their contractor, Jorge, didn’t know where they were.
Initially, I was frustrated with the timeline and delays—but at this point, I’m even more upset about how our concerns were handled. The response we received was dismissive, defensive, and completely lacking accountability. What a horrible experience.
When I explained that we hadn’t reached a resolution and may share our experience with the HOA, she responded, “Congratulations on the bad review.”
That response alone speaks volumes.
Instead of acknowledging the situation or offering a genuine apology, the entire interaction felt defensive, dismissive, and full of excuses. I was even told I was trying to hurt a small business, which is not the case—I simply expected professionalism and accountability.
Day 1:
Only two workers showed up to install our fence, despite the size of our large backyard. They worked all day but were only able to install four posts and a small section of fencing. We were told more workers would arrive the next day.
Day 2:
The day again started with just two workers. Additional workers didn’t arrive until late afternoon. At that point, more progress was made, and we were assured the fence would be completed that day. It was not. We were then promised completion on Day 3.
Day 3:
Once again, only two workers arrived in the morning. Very little progress was made throughout the day. By late afternoon, we noticed no one was on-site at all. After walking the entire perimeter and confirming no workers were present, we contacted Michael, who told us the crew was still there and would finish that day.
They were not.
We provided photo evidence showing that no one was on-site. We then contacted Jorge, who was also unaware of where his crew was. He arrived later that evening with one additional worker, but no clear explanation was given for the absence earlier in the day.
They worked until approximately 10:30 PM, which we appreciate. However, this created concern due to neighborhood quiet hours, as loud equipment was still being used after 9 PM in our HOA community. Additionally, my husband felt the need to stay outside supervising the work late into the night to ensure it was being done correctly.
This raises a serious concern: why are we, as paying customers, having to supervise the crew? We hired a company to manage this project, not to oversee it ourselves—especially at night.
We were also told delays were due to large roots, but this explanation is difficult to accept given that more progress was made in just a few hours with additional workers than was made during entire days with only two workers present.
As expected, the fence was still not completed, and we were again promised it would be finished on Day 4.
We are investing a significant amount of money into this project, and it is not unreasonable to expect professionalism, proper communication, and timely completion. The level of inconvenience we have experienced is unacceptable given the cost of this service.