Fence Outlet Jacksonville

We had a very positive experience with Fence Outlet in Jacksonville. Their price was competitive but their 0% financing was what sealed the deal. Communication with the company was good prior to installation as well. The fence was installed as promised and is a what we expected.

Brandi was very helpful and knowledgeable that made the experience very enjoyable

After what seemed a slow go with AB permitting and commencing of project, Asleigh, Adrian and David were very accommodating to our concerns as the vinyl fence and numerous gates were being installed. It helped with David being able to speak English (as I recommend company to have at least one person on the job to do so). I would also recommend a more detailed price breakdown on project. All and all a positive review!

What was talked about and what was put in (never mind what was drawn, not discussed) was off by starting at 10 ft. Down by foot to 1 ft. Not super happy. Until now we’ve always recommended Fence outlet.

I started ordering fence from the Daytona location 3 years ago, figured I’d try the Jacksonville location since it opened. The General manager of the store was the one to pull my order and put it together. As it comes wrapped up tight it’s hard to see if everything is correct. I had to make 3 separate trips 45mins back to the warehouse, twice for completely wrong material, and once for shorting me material. I wasn’t even aware it was the GM I was dealing with, and the “apology” I got was him speeding off on the forklift and smiling saying sorry about that. Super unprofessional. If that’s how the GM runs the business and treats customers, I’ll stay far far away. And good luck getting someone to answer the phone on Saturdays.

Bought fencing and gates here, ordered 4ft fences. When loading them into the vehicle we told them they were giving us the wrong sizes (8ft posts and 5 ft fences, 8ft gates) at first, they then swapped out some of the materials and told us actually they only had the wrong sizes for some of the materials and that we would have to take the too large materials and cut them down. We weren’t happy about it but by the time I went to go inside to mention it they had locked the doors and closed with us still loading up the truck! When we got home we realized we received two different sizes in panels, two different sizes in posts, and they didn’t give us all of the metal bottoms we paid for to bolt the posts down. Really unfortunate way to conduct business. wont be using them again.

I hate leaving bad reviews but this company just keeps disappointing us! FIRST off we were promised a delivery option and as soon as we make the purchase …. THEY CAN’T DELIVER anymore. We ask for a refund and they want to charge us a 30% restock fee when they couldn’t keep their word. My husband and I rent a truck to pick up the fence, we get home and realize we were missing 19 caps and 96 screws. We called and they said to pass by and they would give us what was missing. I get there and they only give us 5 caps and a bag a screws. Told us we have to purchase the rest because “their manager pulled the order and he signed off that everything was there” but i can promise you everything was not there. I quite frankly was in shock by how awful this company is and their poor customer service. Very disappointing. I definitely WOULD NOT RECOMMEND to my friends & family or anyone.