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Abby
Mar 27, 2025
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5.0
Dave is the best! He has done multiple resizings for me, as well as fixed a pendant I thought I had ruined forever at the gym. You don’t need to go anywhere else for anything jewelry related.
About this business
Facets by Susong is a custom jewelry business serving Waterloo, Iowa. Facets by Susong provides handcrafted engagement rings made to individual specifications, wedding bands, and a variety of jewelry including diamond, gemstone, pearl, and men's jewelry. The business also offers specialized services such as jewelry repair, watch repair, jewelry appraisals, engraving, and custom redesign processes. An on-site master jeweler with over 20 years of experience performs repairs using a blend of traditional craftsmanship and modern technology. Facets by Susong emphasizes personalized service and creating pieces that reflect distinct and special meanings for clients.
Jewelry Repair
Services
Services and categories listed for this business.
Custom Engagement Rings
Wedding Bands
Jewelry Repair
Watch Repair
Jewelry Appraisals
Engraving
Custom Jewelry Design
Jewelry Re-Design
Diamond Bands
Pearl Jewelry
Men's Jewelry
Financing
Photos
Location
Address and directions for this business.
Questions & answers
Helpful answers
Quick answers from this business profile.
Are engagement rings at Facets by Susong custom made? +
Yes, all engagement rings at Facets by Susong are made custom to each individual's desired specifications.
Does Facets by Susong offer jewelry repair services? +
Yes, Facets by Susong offers jewelry repair services performed by an on-site master jeweler with over 20 years of experience.
What watch repair services are available at Facets by Susong? +
Facets by Susong provides battery changes, watch band shortening and replacement, new crystals, overhauls, and restoration services for watches.
Can Facets by Susong help with jewelry redesign? +
Yes, Facets by Susong offers a jewelry re-design process to update or transform existing pieces.
Is financing available for purchases at Facets by Susong? +
Yes, financing options are available for customers at Facets by Susong.
Reviews
5.0
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5 reviews
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Alix Hall
Mar 30, 2025
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5.0
10/10! Everything aligned so well from the second I walked in the door. They are so knowledgeable so kind and so incredible at what they do. I couldn’t imagine my ring being any different. Thank you!!!!
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Janice Frost
Jul 3, 2025
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5.0
FACETS has the best customer service. It's the only jeweler I know that creates just what you want. I had a Wide band and he set a 3ct princess cut perfectly in the center. So happy with the finished ring. Now I'm considering a 3ct pear cut to replace my 1ct pear in my engagement ring. He also includes an appraisal for you. Thanks love my ring Jan Frost
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Michelle Meier
Jan 23, 2026
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5.0
Amazing experience! They replaced a battery on a nice watch that I have, but more importantly, they were able to put a white gold pendant on a white gold necklace that I had bought. The pendant could not fit over the clasp of the necklace. They were able to fix it for me, and the necklace looks amazing! It was done in a very timely manner, and the staff was extremely friendly! I know that I will go back in the future and will highly recommend them to everyone that I know. Thank you so very much!!!
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Stacey Irvine
Mar 31, 2025
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5.0
Dave was so helpful! My 25 year old wedding ring was in bad shape and needed some TLC! I got my ring back in a timely manner and it looks like NEW! He was so accommodating and picked my ring up and dropped it back off for me. I appreciate his professionalism so much!
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