Dr Carey Yazeed
European Car Care worked on my 2008 Mercedes ML 550. When I arrived home with my vehicle, oil was leaking at the top of the engine and beneath the vehicle (see pictures). I had taken it in to have the starter and thermostat replaced. They claimed it needed all of this other stuffed fixed. I also noticed the original oil cap and dip stick were not replaced. Instead they had been replaced with a rusted dip stick and a broken oil cap! I immediately tried calling and the receptionist informed me she was “having a crisis” and would call me back. After that brief conversation, every time I tried to call I was sent straight to voicemail. Guess who n... European Car Care worked on my 2008 Mercedes ML 550. When I arrived home with my vehicle, oil was leaking at the top of the engine and beneath the vehicle (see pictures). I had taken it in to have the starter and thermostat replaced. They claimed it needed all of this other stuffed fixed. I also noticed the original oil cap and dip stick were not replaced. Instead they had been replaced with a rusted dip stick and a broken oil cap! I immediately tried calling and the receptionist informed me she was “having a crisis” and would call me back. After that brief conversation, every time I tried to call I was sent straight to voicemail. Guess who never received a call back?! I paid $4.2K expecting my vehicle to be fully operational and it isn’t!!! Update: After posting this Google Review and filing a claim with the Louisiana State Attorney General's Office, the owner finally called me back FIVE DAYS later. I allowed my son to step in and Troy (the owner) told him to bring my vehicle back the following Monday (this is at the 2 week mark of me having the car back in my possession). After keeping it for an ADDITIONAL 2 weeks it was finally returned. (I was without a vehicle for a grand total of 7 weeks). The owner stated that a part they had put on my vehicle was defective (not the dip stick or oil cap). They even assured my son that they test drove the vehicle (so wait...you didn't test drive it the first time?! Which if you did, you would have noticed the massive oil leaks). The response European Car Care sent to the Attorney General's Office (which was forwarded to me) placed the blame on me. They stated, "The review was not necessary if Ms. Yazeed would have put the same effort into getting the car back to us for those 5 to 7 days instead of filing so quickly with the Attorney General's Office and writing a negative review to discredit our company, that we were not at fault due to a part defect." (Remember, I did speak with someone and she stated she was having a crisis and would call me back, which never happened until I posted this review and filed a claim with the Louisiana State Attorney General's Office). Ladies and Gentlemen, I couldn't make this stuff up even if I wanted to! The proof is in the pictures I uploaded with this review and this update. I'll never take another vehicle to this place again. NEVER!