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Durham Service Company is a licensed multi-trade contractor serving homeowners and builders in Huntsville, AL and North Alabama. Established in 1992, Durham Service Company provides residential and commercial services including air conditioning, heating, whole-home generators, tankless water heaters, gas line services, and licensed plumbing and electrical work for new construction and commercial projects.
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Keith was super helpful, knowledgeable, and informative. He installed my new WiFi thermostat in no time. He even helped a friend get my gas fireplace hooked up and started before he left. I later discovered that he and his team have installed new HVAC systems for several family members. Will definitely be using he and his team again. 🤩
Jonathan came into a tough situation and was able to explain the issues with our HVAC system. He went above and beyond, making phone calls that he didn’t have to make, about our warranty through Trane. Our neighbors told us to call Durham because they were trustworthy. To us that is the most important thing! They will be our new HVAC maintenance team. Thank you so much, Jonathan👨 Lisa Mize
Christopher was right on time if not a few minutes early. He called before coming which was appreciated. He was professional and friendly. He explained what he was going to do and then got work. He identified the problem as the fan motor and ha one ordered. He returned the next day with a new motor. His service was excellent. Regarding Durham Services, they were very responsive and I got same day service. My concern is that on the first visit I had to pay a $75 service fee visit fee and then a $100 fee for a15 minute diagnosis of the problem. I did get a 15% veterans discount which I appreciated. When Chris returned the next day I had... Christopher was right on time if not a few minutes early. He called before coming which was appreciated. He was professional and friendly. He explained what he was going to do and then got work. He identified the problem as the fan motor and ha one ordered. He returned the next day with a new motor. His service was excellent. Regarding Durham Services, they were very responsive and I got same day service. My concern is that on the first visit I had to pay a $75 service fee visit fee and then a $100 fee for a15 minute diagnosis of the problem. I did get a 15% veterans discount which I appreciated. When Chris returned the next day I had to pay $35 return visit fee and the a labor charge. I knew there would be a labor charge but in my opinion a return visit fee should have been waived or not charged at all given that the part had to be installed and if it had been on the truck Chris could have installed it while he during the first visit. Also as a customer with an annual service contract I think some benefits such as return visits should be waived or not applied. Food for thought to give additional incentives for purchasing an annual service contact as there are mainly service providers to choose from.
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