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Dod Fireplace Installations, LLC is a fireplace installation and service business serving Wichita, KS and the surrounding areas. Established with over 30 years of professional experience, Dod Fireplace Installations provides certified fireplace installations, chimney services, stove upgrades, and outdoor fire features. Dod Fireplace Installations, LLC offers services including new fireplace installs, repairs, remodels, chimney cleaning and inspections, and retrofitting gas inserts into existing wood-burning fireplaces. Dod Fireplace Installations serves Sedgwick County and beyond, focusing on building better fireplaces and living spaces with listed craftsmanship.
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I wasn't sure what we needed for our wood stove - Peter was great at taking the time and effort to help us sort it out and guide us in the right direction. Top notch business and very helpful. Excellent customer service
I have been waiting 3 months for my $650 refund. Every time I call to inquire about it there is another sob story. The first was the employee that handled our refund suddenly up and quit without notice so they were not aware it was pending. The next time was that they had been victims of bank fraud. This time was, oh it was the owner's job, he never contacted you, you still haven't gotten your refund? This is definitely starting to feel like a scam and I will be reporting them to the Better Business Bureau. They did get two stars because before the refund incident they had been very helpful with our new fireplace installation but I guess th... I have been waiting 3 months for my $650 refund. Every time I call to inquire about it there is another sob story. The first was the employee that handled our refund suddenly up and quit without notice so they were not aware it was pending. The next time was that they had been victims of bank fraud. This time was, oh it was the owner's job, he never contacted you, you still haven't gotten your refund? This is definitely starting to feel like a scam and I will be reporting them to the Better Business Bureau. They did get two stars because before the refund incident they had been very helpful with our new fireplace installation but I guess the guy who was helping us was the one that left was holding the whole business together.
Great customer service! We love our new fireplace. My only complaint is that our fireplace is not centered by 4” and it’s new construction. If it had to do with how the flue went out the roof that’s fine, but it would have been nice to have been told rather to realize the disappointment myself.
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