Nazirah Mottenon
I stopped by Doctors of Technology on 5/15/25 with my super old, but reliable laptop. Although it works perfectly fine and does everything I need it to, I dropped it one too many times and it has reached a point where I cannot close it without fear that it’s going to eventually snap in half. I asked if it could be repaired so that it can open and close with ease, Jermey (I believe that’s his name, I’m not too sure) assured me that it could be repaired, but also offered me another solution: A newer, much better quality laptop for slightly more money than it would cost to repair my old one. Yes, he was upselling, but he wasn’t pushy, he just si... I stopped by Doctors of Technology on 5/15/25 with my super old, but reliable laptop. Although it works perfectly fine and does everything I need it to, I dropped it one too many times and it has reached a point where I cannot close it without fear that it’s going to eventually snap in half. I asked if it could be repaired so that it can open and close with ease, Jermey (I believe that’s his name, I’m not too sure) assured me that it could be repaired, but also offered me another solution: A newer, much better quality laptop for slightly more money than it would cost to repair my old one. Yes, he was upselling, but he wasn’t pushy, he just simply offered me another solution. He walked me through the differences between my laptop and the ones he had for sale, was cut and dry about pricing for both, patiently answered all my questions and within minutes I was walking out with a newer, better, faster laptop. Overall, I am very happy with my purchase, the customer service I received and the overall experience with Doctors of Technology. Good job, guys!