Device Pitstop Grand Rapids is a device repair business serving Grandville, Michigan. Device Pitstop provides core services including MacBook, iMac, iPhone, and iPad repair and upgrades. Device Pitstop also offers circuit board and gaming system repair along with data recovery. Device Pitstop supports local customers with specialized diagnostic tools and repair expertise at 3901 Chicago Dr. SW Suite 106, Grandville.
Very disappointed with the customer service. I needed a new battery for my phone. Battery replacement was fine however a day later the protective frame broke. Not an issue as the phone was functional until I had an opportunity to return for a remedy. Two months passed before I had a chance to return but again the phone was functional so it was not a big concern. Problem was they really didn't care and blamed me for the broken frame. No offer to fix the problem but offered a "have a nice day" as I walked out the door. Such is customer service in today's world. As a former business owner I understand you bend over backwards to satisfy a...Very disappointed with the customer service. I needed a new battery for my phone. Battery replacement was fine however a day later the protective frame broke. Not an issue as the phone was functional until I had an opportunity to return for a remedy. Two months passed before I had a chance to return but again the phone was functional so it was not a big concern. Problem was they really didn't care and blamed me for the broken frame. No offer to fix the problem but offered a "have a nice day" as I walked out the door. Such is customer service in today's world. As a former business owner I understand you bend over backwards to satisfy a customer....it's cheap advertising. They would have made up for my lost business ten times over had they made an effort to fix the problem.
T
Tracey Grabowski
Mar 23, 2023
★★★★★5.0
Laura was absolutely amazing! I had a terrible experience at a different phone repair shop in the same area. Laura was so nice & helpful. She got everything ready for me to submit a claim to my insurance. I will definitely be recommending Device Pitstop to my friends & family :)
J
John Westra
Dec 21, 2019
★★★★★5.0
Looking for a great place to purchase an immaculate, guaranteed, pre-owned Laptop, Desktop, Tablet or Smart Phone or have one that needs fast, expert diagnoses, repair or upgrade? Device PitStop is your destination! Come see
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