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Demassa Appliance Service is a full-service appliance repair business serving Norwalk, CT, and lower Fairfield County. Established in 1980, Demassa Appliance Service provides in-home repairs for major appliance brands including washers, dryers, refrigerators, stoves, dishwashers, and microwaves. The business features skilled technicians with over 75 years of combined experience and EPA certification. Demassa Appliance Service also offers quality reconditioned appliances that are tested, cleaned, and sanitized.
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I'll recommend Demassa to anyone. I've found they are very fair on prices for repairs, and will stick with a job until it is done properly. They have done several repairs for us including a tricky refrigerator issue that took several visits and parts to get figured out. I think a lot of places would have looked at it as an opportunity to milk a job for more money, but not the case with Damassa. Fair people who do great work.
The people at Demassa Appliance Service's are amazing! They are so kind, intelligent and informative. Our refrigerator broke with a newborn at home and they rushed to get a technician over to our house that same day. They also offered to loan us a refrigerator while our new one was delivered. I couldn't be happier with the customer service I received! They are the best!
Demassa Appliance Solved a problem in 24 hours and got my air-conditioning fixed at the original quoted price. DETAILS I have a nine-year-old large wall heating and air conditioningunit in my kitchen. It was not going off when you hit the off button. Demassa Appliance Got the correct parts from Fredrich air air-conditioning but when they put it in the first day, it would not work. Demassa Appliance Contacted Fredrich air-conditioning that day, printed out the schematics and original manual needed, and came back the next day. Demassa Appliance Completed the project and charged me no more than original estimate. My nine-year-old Heater and ai... Demassa Appliance Solved a problem in 24 hours and got my air-conditioning fixed at the original quoted price. DETAILS I have a nine-year-old large wall heating and air conditioningunit in my kitchen. It was not going off when you hit the off button. Demassa Appliance Got the correct parts from Fredrich air air-conditioning but when they put it in the first day, it would not work. Demassa Appliance Contacted Fredrich air-conditioning that day, printed out the schematics and original manual needed, and came back the next day. Demassa Appliance Completed the project and charged me no more than original estimate. My nine-year-old Heater and air conditioner is back to working wonderfully. I am very impressed with the fact that Demassa Appliance Contacted the original manufacturer, came back promptly the next day and finish the job thoroughly and efficiently at the same price as originally quoted,. I am very pleased with Demassa Appliances communication, on time show up, solving a potential problem, professionally efficiently, and at the same price and being very responsive
Requested a tech to come out and take a look at a range we have. They came quick and the consultation was fast, if a bit curt. They told us they would order the parts (they did not have them in stock) and call us back to schedule the actual repair. Two weeks go by, so I call to check in. No answer. Left a voicemail, no return call. Fine, maybe it’s a busy week. Two more weeks go by without hearing back so I call again. No answer again. I wait another two weeks, it’s now a month and a half, so I decide to visit the store. The individuals at the desk were nice enough. They said sorry they must have lost the ticket and they told us they’d come b... Requested a tech to come out and take a look at a range we have. They came quick and the consultation was fast, if a bit curt. They told us they would order the parts (they did not have them in stock) and call us back to schedule the actual repair. Two weeks go by, so I call to check in. No answer. Left a voicemail, no return call. Fine, maybe it’s a busy week. Two more weeks go by without hearing back so I call again. No answer again. I wait another two weeks, it’s now a month and a half, so I decide to visit the store. The individuals at the desk were nice enough. They said sorry they must have lost the ticket and they told us they’d come back out to start the process again (inspection then repair) and they wouldn’t charge me for the second inspection. Fine. Second tech comes out only this one is actually rude. Fine, we just need our stove repaired so we don’t say anything. Same as before he tells us they will order the parts and call back to schedule the repair. Three weeks go by so I call, no answer. I gave up. Went with another business. Would not recommend.
Best appliance service we've ever used. Speedy response. Great repair skills. And really nice people too. They saved us hundreds of dollars by helping me order a necessary part before they came to fix our fridge. Highly recommend them!
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