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Jeff Spearman
Dec 12, 2025
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1.0
Don’t do it! Just don’t… completely unprofessional and unresponsive. Gave initial estimate and then impossible to get the work completed. No return calls, on and on! Horrible!
About this business
David Smart Fireplace is a fireplace and chimney service business serving Rochester, Spencerport, Batavia, Clarence, and the greater Western New York area. With over 20 years of experience, David Smart Fireplace offers a comprehensive range of services including fireplace installation, repair, and maintenance, as well as chimney cleaning, sweeping, repair, and chimney cap installation. The business services all types of hearth products such as wood, gas, pellet, and electric fireplaces and stoves.
Appliance Repair
Services
Services and categories listed for this business.
Appliance Repair
Fireplace Installation
Fireplace Repair
Fireplace Maintenance
Chimney Cleaning and Sweeping
Chimney Repair
Chimney Cap Installation
Gas Inserts
Wood Inserts & Fireplaces
Pellet Inserts & Stoves
Gas Logs
Gas Stoves
Photos
Location
Address and directions for this business.
Questions & answers
Helpful answers
Quick answers from this business profile.
What types of fireplaces does David Smart Fireplace service? +
David Smart Fireplace services a variety of hearth products including wood, gas, pellet, and electric fireplaces and stoves.
Does David Smart Fireplace offer chimney cleaning services? +
Yes, David Smart Fireplace offers chimney cleaning and sweeping services to maintain chimney safety and performance.
Where is David Smart Fireplace located? +
David Smart Fireplace is located in Spencerport, New York, serving Rochester and the greater Western New York area.
How long has David Smart Fireplace been in business? +
David Smart Fireplace has over 20 years of experience serving the masonry and fireplace industry in Western New York.
Does David Smart Fireplace install chimney caps? +
Yes, chimney cap installation is one of the services offered by David Smart Fireplace.
Reviews
2.3
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3 reviews
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Share your experience with this business.
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Eric
Mar 17, 2025
★
★
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1.0
They came out quickly to assess the job but then it took months to get them to actually give me a date of when they would come out. The appointment was for months later. No call the day before the appointment so I called them to confirm and they confirmed the appointment and time. They did not show at the designated time and then cancelled shortly after the appointment time stating they had an emergency conflict. I asked when we could reschedule and they said they would get back to me with a date and time. I never heard from them again. I called, emailed and texted and left about 25 polite messages over a period of 2 months but they woul... They came out quickly to assess the job but then it took months to get them to actually give me a date of when they would come out. The appointment was for months later. No call the day before the appointment so I called them to confirm and they confirmed the appointment and time. They did not show at the designated time and then cancelled shortly after the appointment time stating they had an emergency conflict. I asked when we could reschedule and they said they would get back to me with a date and time. I never heard from them again. I called, emailed and texted and left about 25 polite messages over a period of 2 months but they would not reply. I guess they don't need the business.
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Janet Fien
Oct 21, 2024
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5.0
We purchased a Regency wood stove at Ace Swim and Leisure in September 2010 and when we did our annual maintenance on it this fall, we realized the ceramic baffles were broken. We went to see David Smart at his Fireplace store to purchase or order them so we would be set for winter. He informed us that the baffles would be covered under warranty and contacted Regency for us to get them ordered free of charge. We had no idea they were covered and we informed David that we appreciated his honesty as he could have just let us assume we needed to buy them. We had the new baffles within two weeks and are now ready for our winter burning. We highly... We purchased a Regency wood stove at Ace Swim and Leisure in September 2010 and when we did our annual maintenance on it this fall, we realized the ceramic baffles were broken. We went to see David Smart at his Fireplace store to purchase or order them so we would be set for winter. He informed us that the baffles would be covered under warranty and contacted Regency for us to get them ordered free of charge. We had no idea they were covered and we informed David that we appreciated his honesty as he could have just let us assume we needed to buy them. We had the new baffles within two weeks and are now ready for our winter burning. We highly recommend this business and the trustworthiness of David which is not easy to find these days.
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