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Vaughn Montgomery
Jan 13, 2026
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5.0
Excellent service. Very knowledgeable of computer issues and repairs.
About this business
Cybertek Computer Solutions is a computer repair and IT support business serving Johnson City, TN, and the surrounding Tri-Cities area. Founded in 2005, Cybertek Computer Solutions provides professional repair and support for all brands of laptop and desktop computers, including Apple Macintosh. Services include hardware troubleshooting and repair, software installation and troubleshooting, virus and spyware removal, data backup and recovery, network design and security, and server setup and support. The business serves both residential and business customers, offering on-site and in-shop service. Cybertek Computer Solutions aims to build lasting customer relationships by delivering a high level of service across a broad service area including Jonesborough, Bristol, Kingsport, and other nearby communities.
Mobile Phone Repair
Services
Services and categories listed for this business.
Hardware troubleshooting and repair
Hardware installation and setup
Laptop screen replacement
Laptop jack repair
System upgrades
Custom built computers
Software installation
Software troubleshooting
Virus/Spyware removal
Preventative maintenance
Data backup
Data recovery
Location
Address and directions for this business.
Questions & answers
Helpful answers
Quick answers from this business profile.
What types of computers does Cybertek Computer Solutions service? +
Cybertek Computer Solutions provides repair and IT support services for all brands of laptop and desktop computers, including Apple Macintosh.
Does Cybertek Computer Solutions offer on-site service? +
Cybertek Computer Solutions offers service both in their shop and at customer locations within their service area.
What areas does Cybertek Computer Solutions serve? +
Cybertek Computer Solutions serves Johnson City, TN and surrounding areas including Jonesborough, Bristol TN and VA, Kingsport, Bluff City, Blountville, Gray, Elizabethton, Erwin, Greeneville, and nearby communities.
What should customers bring when bringing a computer in for repair? +
Customers should bring the power adapter if the computer is a notebook or uses a non-standard power cord. If software reload may be needed, bringing software discs is recommended. Keyboards, mice, or other accessories are not necessary unless those are having problems.
Does Cybertek Computer Solutions provide on-site service? +
Cybertek Computer Solutions Yes, service may be performed in the shop or at the customer's location.
Reviews
4.2
★
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5 reviews
Write a review
Share your experience with this business.
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Drew Barnett
Sep 16, 2025
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5.0
Very polite, needed something small done and it was completed without having to pay.
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Kelly Arrowood
Aug 14, 2024
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5.0
We have used Cybertec several times, business and personal, and have always had awesome response times and excellent service. Frankie is so very knowledgeable and friendly. He looks out for the customers best interest and is extremely honest and helpful. I would not trust or recommend anyone else for computer needs.
J
joyce monast
Oct 4, 2023
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5.0
I had problems with my computer, took it in to Frankie and within a week my computer was fixed. Frankie is an expert with a great desire to help his customers. He is so kind, honest and so reasonable with his prices. Great service and quality work. Thank you Frankie and I will certainly recommend you to others in need of your expertise.
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Isaac Martin
Oct 20, 2022
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1.0
I chose this business based upon the reviews, but turns out I did not have the same experience. My laptop keyboard replacement job took 8 weeks for the repair. Every time I would stop by it was a different excuse from cannot locate the right color keyboard, found the keyboard, but it has not come in (what's the tracking number? I'm not sure), and I am trying to find the time to repair the laptop for an 1 hr labor job. Sounds like to me maybe it is turn some jobs down until you catch up. But, I know the real reason push small jobs back for larger paying jobs. The owner's assistant told me a couple of times the more I call it slows the owner d... I chose this business based upon the reviews, but turns out I did not have the same experience. My laptop keyboard replacement job took 8 weeks for the repair. Every time I would stop by it was a different excuse from cannot locate the right color keyboard, found the keyboard, but it has not come in (what's the tracking number? I'm not sure), and I am trying to find the time to repair the laptop for an 1 hr labor job. Sounds like to me maybe it is turn some jobs down until you catch up. But, I know the real reason push small jobs back for larger paying jobs. The owner's assistant told me a couple of times the more I call it slows the owner down when having to answer calls and he is going to start having customers pay for parts up front. I said no problem, I have no problem paying upfront of it if it will get my repair done quicker. I really wish someone would have just said we are swamped you may want to take it somewhere else, instead of the quoted timeframe of 2 weeks. Just know I will never return back to this place again. I wish them well.
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