Destiny Carlton
BEWARE. Price doubled with no warning or answer to any communication. Over a month late from the date it was supposed to be done. No excuses. No apology. No compromise. Yes they are all nice people, but I think someone who is the Pastor of a church should be more transparent. I know of at least THREE other person(s) who were also double or over charged and waited an extra month or extra time. If you use their services get it written in stone with an agreement that any extra charges must be discussed in advance....that is my advice....or just go somewhere else. Too bad. I did not expect such treatment. I am shocked. I can not imagine the damag... BEWARE. Price doubled with no warning or answer to any communication. Over a month late from the date it was supposed to be done. No excuses. No apology. No compromise. Yes they are all nice people, but I think someone who is the Pastor of a church should be more transparent. I know of at least THREE other person(s) who were also double or over charged and waited an extra month or extra time. If you use their services get it written in stone with an agreement that any extra charges must be discussed in advance....that is my advice....or just go somewhere else. Too bad. I did not expect such treatment. I am shocked. I can not imagine the damage this sort of behavior could do to families and individuals who are living on the poverty line. For someone who has lived and worked in this community for 60ish years one would think they cared more about these people. It is as simple as keeping your word or getting consent prior to doing more work on a vehicle that will cost more money. A responsible business owner must be transparent and trustworthy. Also please refer to this Montana statute for information on laws for auto repair shops: 23.19.202 REPAIRS, ESTIMATES, AND INVOICES. It very clearly states you can only be charged $25 or 10% more than you are quoted. Get your quote in writing and report it if they violate the law. If this has already happened to you know that you have rights. Start with a claim to the Better Business Bureau and try to get resolution that way. After 4 attempts at resolution via email and phone the owner Bill agree to a meeting. The meeting was recorded with consent by all parties. I was astounded at the result. Not only did he not make it right according to the law but he exploded at the end. The owner rolled his eyes at the mention of the Montana Law as I read it. I kept trying to get him to understand his behavior was illegal and he would not have it. He belittled me as a woman and tried to separate my husband and I in the conversation saying I had no part in this or say. As Christians and a married couple we very much decide things together and look for resolutions together. It was the craziest meeting I have ever been in. This man who is the Pastor of a church in town was yelling at me by the end screaming "I am old enough to be your Father!" ....like that gave him a right to break his word to us and others as well as the law? like that gave him a right to belittle me as a woman? He threatened me and told me he would call every church in town and every auto shop and say bad things about me because of this. It was the weirdest meeting I have ever had. I have never seen such disregard for legal boundaries. At one point he even said it is the responsibility of the customer to call and ask him if the price has changed or labor increased - not his. I am pretty sure that burden falls on a business owner. Mind you we spoke weekly and nothing was ever disclosed. If I were you I would go elsewhere. Save yourself some serious confusion and drama - get your vehicle completed faster - and save some money. Yikes.