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Custom Mechanical is an HVAC and plumbing business serving Frankford, Delaware, and the surrounding Delmarva area including Bethany Beach, Rehoboth Beach, Millville, and Ocean View. Custom Mechanical provides core services such as air conditioning installation and repair, heating system services, plumbing repair and installation, water heater replacement, and indoor air quality solutions. Custom Mechanical also offers preventive maintenance for HVAC and plumbing systems. The business emphasizes reliable service and supports home repair and remodeling projects.
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Tanner came out to our home to "dewinterize" our home for the season. He called ahead to give us an ETA, and was nice to deal with. He did a thorough walk thru and examination. We were pleased with the service we received.
Gregory Smith was very knowledgeable, personable, and professional. He took his time with the repair and explained everything to me. I would trust him with any future work on my heat pump. A 5 star recommendation from me
Steve and the entire Custom Mechanical team were outstanding to work with. From the very beginning, they gave me confidence that they fully understood the challenge and were thoughtful and strategic in determining the best way to address it. Unfortunately, the HVAC system went out at a beach rental property, which obviously impacted our ability to rent the home and created inconvenience for guests. After I explained the urgency of the situation, Steve and his team made every effort to fit me in quickly and expedited the service call. Their communication was excellent throughout the entire process, and they worked seamlessly with my property... Steve and the entire Custom Mechanical team were outstanding to work with. From the very beginning, they gave me confidence that they fully understood the challenge and were thoughtful and strategic in determining the best way to address it. Unfortunately, the HVAC system went out at a beach rental property, which obviously impacted our ability to rent the home and created inconvenience for guests. After I explained the urgency of the situation, Steve and his team made every effort to fit me in quickly and expedited the service call. Their communication was excellent throughout the entire process, and they worked seamlessly with my property manager to coordinate access to the property. They also helped facilitate energy-saving credits and rebate programs, which was greatly appreciated. The new equipment looks fantastic, performs exactly as expected, and the overall communication from start to finish was exceptional. While they may have been slightly more expensive than some other options, the added cost was well worth it for the level of expertise, professionalism, and confidence they provided. They clearly understood both the technical challenges and the equipment, committed to a tight and compressed timeline, and delivered on everything they promised. I couldn’t be happier with the outcome and would highly recommend Custom Mechanical to anyone looking for a knowledgeable, reliable, and professional HVAC team.
Custom Mechanical came through with a short notice install of heat pump and air handler to beat 12/31/25 tax credit deadline. Heather provided knowledgeable, insightful information in the proposal and estimate. Heather and Lynn always cheerfully answered the phone and questions and kept the project moving. Ed, Kenny and David worked hard in cold and windy conditions outside and cramped conditions in the attic. Very experienced and knowledgeable and worked to test all functions of third party thermostat. They respected our house and left the area clean. All around great job and cheaper than other quotes. 1/20/26 — Custom Mechanical repl... Custom Mechanical came through with a short notice install of heat pump and air handler to beat 12/31/25 tax credit deadline. Heather provided knowledgeable, insightful information in the proposal and estimate. Heather and Lynn always cheerfully answered the phone and questions and kept the project moving. Ed, Kenny and David worked hard in cold and windy conditions outside and cramped conditions in the attic. Very experienced and knowledgeable and worked to test all functions of third party thermostat. They respected our house and left the area clean. All around great job and cheaper than other quotes. 1/20/26 — Custom Mechanical replaced second heat pump unit and associated air handler. Same team of Ed, Kenny and David. Same efficient and clean execution. Thanks again!
Ryan was very knowledgeable about our heating system. Immediately after he finished we noticed a significant difference in the temperature. His professional mannerisms made us feel safe while he worked in our home. When completed he took the time to explain what he found, how he corrected the issues and how the system should function in its corrected state. We were very glad that we called Customer Mechanical and will recommend them to all of our friends
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