Computer CPR | Fort Bragg and Spring Lake Computer Repair earned this badge because its RepairHit profile has complete information that helps customers understand the business before contacting it.
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About this business
Computer CPR | Fort Bragg and Spring Lake Computer Repair is a computer repair business serving Spring Lake, Fort Bragg, and the greater Fayetteville area. Computer CPR provides a wide range of electronics repair services including desktop repair, laptop repair, Mac repair, iPad repair, iPhone repair, and Android repair. The business also offers specialized services such as custom AMD and Intel builds, gaming rig assembly, HDMI port repairs, soldering, virus removal, tablet screen repairs, console repairs, cable management, and IT support and consulting. With over 20 years of experience and certifications including A+, Net+, and Security+, Computer CPR emphasizes honest work at fair prices and provides a 6-month service details on repairs. IT maintenance packages and remote support are available for small to medium businesses.
Computer Repair Service
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Services and categories listed for this business.
Desktop RepairLaptop RepairMac RepairiPad RepairiPhone RepairAndroid RepairCustom AMD BuildsCustom Intel BuildsHDMI Port RepairsVirus RemovalTablet Screen RepairsIT Support & Consulting
Does Computer CPR | Fort Bragg and Spring Lake Computer Repair offer custom computer builds?+
Computer CPR | Fort Bragg and Spring Lake Computer Repair offers custom AMD and Intel builds including top tier gaming rigs.
Does Computer CPR | Fort Bragg and Spring Lake Computer Repair provide IT support and maintenance packages?+
Computer CPR | Fort Bragg and Spring Lake Computer Repair Yes, IT support, consulting, and maintenance packages are available for small to medium businesses.
Computer CPR | Fort Bragg and Spring Lake Computer Repair How long has Computer CPR been in business?+
Computer CPR | Fort Bragg and Spring Lake Computer Repair Computer CPR has been serving the Spring Lake, Fort Bragg, and Fayetteville area for almost 11 years with over 20 years of combined experience.
I dropped my laptop off about four weeks ago and finally just got it back.
At drop-off, I paid for the repair and the part was ordered with an estimated turnaround time of about seven days. I also brought my charger with me, but the employee told me they didn’t need it.
Two weeks went by with no update, so I called the store to check on the status. That’s when I was told there had been a shipping issue with the part. I understand that things happen but it would’ve been nice to receive an update instead of having to call and find out myself.
By week three, I called again, only to learn the part had to be reordered.
In week four, I finally...I dropped my laptop off about four weeks ago and finally just got it back.
At drop-off, I paid for the repair and the part was ordered with an estimated turnaround time of about seven days. I also brought my charger with me, but the employee told me they didn’t need it.
Two weeks went by with no update, so I called the store to check on the status. That’s when I was told there had been a shipping issue with the part. I understand that things happen but it would’ve been nice to receive an update instead of having to call and find out myself.
By week three, I called again, only to learn the part had to be reordered.
In week four, I finally received a text saying my laptop was ready for pickup — but they needed me to bring my charger to test it (the same charger they said they didn’t need). I had to drive home across town to get it and come back. When I returned, the laptop still wasn’t fully put back together because they claimed they were waiting on the charger before reassembling it.
Overall, the experience was frustrating. They may know how to repair devices, but communication and organization are clearly lacking.
My recommendation: order the part yourself and take it to another repair shop. Otherwise, be prepared to be without your computer for a while.
Reply to the owner:
I appreciate the reply, but I need to clarify the timeline because parts of your response don’t reflect what happened.
At drop-off, I was quoted approximately seven days for the repair once the part was ordered. I understand delays can happen, but I was not proactively updated. I had to call multiple times to get status updates.
During those calls and texts, I was given different explanations. First, I was told there was a shipping delay due to a storm. Later, I was told via text that the part had never shipped. Then when I came in four weeks later to pick up the laptop, I was told the system showed the part had arrived — but that it was never actually received and had to be reordered.
Those conflicting explanations are what made the situation frustrating.
Regarding the charger, I brought it at drop-off and was told it wasn’t needed. When I received the pickup text, I was then asked to bring it in, which required another trip across town. When I arrived, the laptop had not been fully reassembled because you were waiting on the charger.
I also asked about replacing the battery while the laptop was already open and was told I would receive a follow-up, which never happened.
After reviewing other customer feedback, I noticed similar concerns mentioned about communication. That pattern made me feel it was important to share my experience as well.
My review reflects the overall experience — particularly the communication gaps and inconsistent updates. I’m glad the device is working, but the process could have been handled more professionally
N
Nicolas Jones
Feb 26, 2026
★★★★★5.0
It was my first time building a pc and I got stuck a very crucial part of process. I wasn't able to fix the problem myself so I went here to get it hoping they could find and fix the problem I was having with the ram. They did that and fix a few other problems I didn't know I had at the time. I am definitely glad I went here because their prices are fair compared to other places in the area and their costumer service is quick and polite. Definitely would recommend coming here if you have any computer problems.
Y
Your Dream Home Improvements, LLC
Apr 11, 2024
★★★★★5.0
Thank you, computer CPR for all your great work over the years. We work with you guys. You’ve always come through and done fantastic work time after time. Josh is a great guy to work with, and I love his sense of Christianity and respect for God. You have always been a beacon of help to our organization in our growth as we need continuous, digital platforms and computer technology aid for us and our Dreamhomers.
O
Olivia Kuester Yen
Mar 16, 2021
★★★★★1.0
HOW do they have decent reviews?! My computer NEEDS CPR after visiting these guys. I dropped off a tablet with a broken screen after Thanksgiving. We had to come take it from them in January because it still wasn't done. If we hadn't gone to get it, they would still have it now and there would be NO communication. They never called or texted us towards the end - only responded to my husband after he texted them (I texted them one time and got nothing back). My husband picked it up, brought it home, and it sat in it's case for two months on my table. I opened it today to see what state it was in and the laptop (which was brand new and clean ot...HOW do they have decent reviews?! My computer NEEDS CPR after visiting these guys. I dropped off a tablet with a broken screen after Thanksgiving. We had to come take it from them in January because it still wasn't done. If we hadn't gone to get it, they would still have it now and there would be NO communication. They never called or texted us towards the end - only responded to my husband after he texted them (I texted them one time and got nothing back). My husband picked it up, brought it home, and it sat in it's case for two months on my table. I opened it today to see what state it was in and the laptop (which was brand new and clean other than the screen damage) had food or some kind of oily residue all over the back, scuff marks everywhere, and a bent frame (don't ask how my husband missed this, it confuses me too). The screen was dangling from the unit. They may as well have taken a !@#$ in it, closed it up and thrown it off a cliff. They're lucky I didn't come in to pick it up. Don't even bother with them. The only thing they did right was not having the audacity to charge me a penny for this cluster.
D
Deyani Baker
Nov 21, 2023
★★★★★5.0
I am new to the area and I was already
skeptical about where to take my MacBook to get repaired. Taking my laptop here to get repaired was a true blessing and I hope this review could possibly lead others to obtain the same. The repair was very time efficient, the individuals working here reassured me that the work would be worthy and I promise my screen looked way better than it did before I walked through the doors. If you're in the area looking to get your screen repaired, this is your confirmation to go to Computer CPR. I will definitely (well hopefully not lol ) be going back and recommending this location to anyone I come in contact wit...I am new to the area and I was already
skeptical about where to take my MacBook to get repaired. Taking my laptop here to get repaired was a true blessing and I hope this review could possibly lead others to obtain the same. The repair was very time efficient, the individuals working here reassured me that the work would be worthy and I promise my screen looked way better than it did before I walked through the doors. If you're in the area looking to get your screen repaired, this is your confirmation to go to Computer CPR. I will definitely (well hopefully not lol ) be going back and recommending this location to anyone I come in contact with that needs the saving!
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