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Candace Ransom
Dec 10, 2025
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5.0
I am so grateful for the customer service I received on yesterday and today. I wish they had a survey line so that I could give the kudos directly. I appreciate the 2 young ladies who helped me.
About this business
Cleveland Utilities is a utility business serving Cleveland, Tennessee. Cleveland Utilities provides electric power, clean and safe drinking water, wastewater services, fiber internet, telephone, and TV streaming options. The utility complies with state and federal drinking water standards and has implemented the EPA's Lead and Copper Rule Revision to enhance water safety. Cleveland Utilities also offers energy conservation programs, outage reporting, and supports electric vehicle charging infrastructure. The organization operates under the City of Cleveland and has a history dating back to 1939 for electric services and 1895 for water services.
Electric Utility Company
Services
Services and categories listed for this business.
Electric Utility Company
Electric Service
Water Service
Wastewater Service
Fiber Internet
Telephone Service
TV Streaming Options
Energy Conservation Programs
Outage Reporting
Electric Vehicle Charging Stations
Water Quality Compliance
Start/Stop Utility Services
Photos
Location
Address and directions for this business.
Questions & answers
Helpful answers
Quick answers from this business profile.
How can I start or stop utility services with Cleveland Utilities? +
Cleveland Utilities To start or stop residential or commercial utility services, customers must provide two forms of identification, including one photo ID, and submit a security deposit which is applied to the final bill upon service discontinuation.
Does Cleveland Utilities provide fiber internet service? +
Yes, Cleveland Utilities offers fiber internet service available to all electric customers.
What measures does Cleveland Utilities take to ensure water safety? +
Cleveland Utilities complies with stringent state and federal drinking water standards and follows the EPA's Lead and Copper Rule Revision to provide customers with information about lead exposure and water service line materials.
Can customers report power outages to Cleveland Utilities? +
Yes, Cleveland Utilities provides an outage map and allows customers to report power outages through their website.
Does Cleveland Utilities support electric vehicle charging? +
Yes, Cleveland Utilities is connected to the Fast Charge TN and Regional Fast Charge Network to support electric vehicle charging stations.
Reviews
2.3
★
★
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3 reviews
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S
ShaLynn Boyd
Dec 20, 2025
★
★
★
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1.0
If I could leave no stars I would. That’s the only reason yall get even one star. Cleveland utilities is the worst company to go through. How is my single family using 23-30$ a day when nobody is home during the day. But then there are days I use 98 cents. Get it together Cleveland utilities. Yall are horrible. also I thought 9:00 was the shut off time. Why are my lights off at 8:00 in the morning.
J
Jessie Conner
Oct 11, 2025
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1.0
They have completely messed up my accou t for 3 weeks. They are not charging my water then deciding to charge me later and double it. Until they fully recover the situation, this review will stay up. $17 a day for a one bedroom house? Better get that under control!
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