Charlotte Street Computers - Mac and PC Repair is a computer repair business located in Asheville, NC. The business provides out-of-service details repair services for both PC and Mac computers. Additional services include one-on-one tutoring and onsite repair services. Diagnostic time for Apple products typically ranges from one to two business days, with same-day options available at check-in. Customers are advised to back up Charlotte Street Computers - Mac and PC Repair's data before dropping off devices. It is located at 252 Charlotte Street, Asheville, NC 28801.
Mobile Phone Repair
Services
Services and categories listed for this business.
Mac RepairPC RepairOnsite ServicesOne-on-one TutoringCustom PC BuildOut of Warranty PC RepairOut of Warranty Mac RepairDiagnostic Services for Apple Products
What should be done before bringing a computer in for service?+
Charlotte Street Computers - Mac and PC Repair advises making notes about the computer issue, including what was happening when the problem occurred and any new hardware or software installed. Backing up data is recommended before service.
Is an appointment required for computer repair?+
No appointment is required. Computers may be dropped off for repair anytime during business hours at Charlotte Street Computers - Mac and PC Repair.
How long does a repair take?+
Technicians at Charlotte Street Computers - Mac and PC Repair provide a diagnosis within 2 business days. Repair time varies depending on parts availability.
Does Charlotte Street Computers - Mac and PC Repair offer onsite repair services?+
Yes, some repairs can be performed onsite at home or business by appointment through the Onsite Coordinator.
What should I do before bringing my computer in for service?+
Charlotte Street Computers - Mac and PC Repair Make notes about the issues, including what was happening when the problem occurred and any recent hardware or software changes. Back up your data if possible, as access to the computer may be unavailable for several days.
My Macbook Air took a small fall and the screen was damaged (see flashing vertical and horizontal lines in the attached photo). I called a few places, including this chop a couple of times, to try to get a diagnosis and best approach for fixing. I wasn't too happy with the quoted price but understood that was what it would be anywhere I brought it. Because of the good reviews and being an Apple-approved repair shop, I decided to bring it to them.
The communication was good throughout. The best part was finding out that Apple was going to cover it because it qualified within the 1 year limited warranty! It turns out the display needed to be r...My Macbook Air took a small fall and the screen was damaged (see flashing vertical and horizontal lines in the attached photo). I called a few places, including this chop a couple of times, to try to get a diagnosis and best approach for fixing. I wasn't too happy with the quoted price but understood that was what it would be anywhere I brought it. Because of the good reviews and being an Apple-approved repair shop, I decided to bring it to them.
The communication was good throughout. The best part was finding out that Apple was going to cover it because it qualified within the 1 year limited warranty! It turns out the display needed to be replaced because of a hairline fracture.
I dropped it off on a Friday morning and it was ready by Tuesday afternoon—a lot quicker than I expected 👍🏼
H
Herbert Yancey
Oct 31, 2025
★★★★★5.0
Great group to work with - I own a small business and use Charlotte street for all my computing needs. Always easy, transparent, and communicative and able to explain things to me in easy to understand language.
J
Joan S
Sep 11, 2025
★★★★★5.0
Jen and the staff are knowledgeable and kind. I appreciate having things explained in a way I can understand without feeling like an idiot. Pricing is fair and I’ve never had a problem with their work. When I need help with my computer, this is the place I go.
T
Tia Brooke
Apr 10, 2023
★★★★★5.0
Edit- The owner Jen called me to resolve the problems from my previous experience. Her customer service was amazing, we spoke for around 20 minutes, and it’s clear she is passionate about what she does. I appreciate her time and consideration when handling my problems. As long as she’s the owner I will continue bringing my devices here.
i brought my mac in because the screen was super dull, when i got it back it was stuck on a black screen, overheating, and wouldn’t turn off. on top of that they bent the metal casing on the bottom, and my screen was cracked. i paid $600 to get my laptop back in worse condition than i sent it in.
after talkin...Edit- The owner Jen called me to resolve the problems from my previous experience. Her customer service was amazing, we spoke for around 20 minutes, and it’s clear she is passionate about what she does. I appreciate her time and consideration when handling my problems. As long as she’s the owner I will continue bringing my devices here.
i brought my mac in because the screen was super dull, when i got it back it was stuck on a black screen, overheating, and wouldn’t turn off. on top of that they bent the metal casing on the bottom, and my screen was cracked. i paid $600 to get my laptop back in worse condition than i sent it in.
after talking to a manager, i brought my mac back in to have the original part put back in so i could get a refund.
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