Dana Benjamin
The Chamberlain garage door opener was manufactured in Jan of 2019 and uses TLS (Transport Layer Security in addition to HTTPS web browsing security protocols. In Aug of 2020 when the myQ sensors were purchased, the primary security protocols used were IPsec and VPNs as well as SSl/TLS and Kerberos. The problem is that the iPhone and Android web browsing and network access security protocols have evolved faster than the security protocols of the network equipment and devices supplied by manufacturers in 2019 and 2020. As a result, consumers using iPhone 10 and later models with WAP2-PSK and WAP3 advanced security protocols can no longer ac... The Chamberlain garage door opener was manufactured in Jan of 2019 and uses TLS (Transport Layer Security in addition to HTTPS web browsing security protocols. In Aug of 2020 when the myQ sensors were purchased, the primary security protocols used were IPsec and VPNs as well as SSl/TLS and Kerberos. The problem is that the iPhone and Android web browsing and network access security protocols have evolved faster than the security protocols of the network equipment and devices supplied by manufacturers in 2019 and 2020. As a result, consumers using iPhone 10 and later models with WAP2-PSK and WAP3 advanced security protocols can no longer access their network equipment if it was removed from their network for some reason or the consumer replaced the network router. There are different approaches to a solution: Go back to using the old router and reestablishing the previous connections and permissions or replacing some of the out-dated and obsolete equipment that is not working and is relatively inexpensive to replace (such as myQ remote garage door sensors). Each consumer needs to make that personal decision rather than depending on manufacturers to come up with technological solutions to the problem. Special consideration needs to be paid to previous installed security equipment which may need to be set to the original factory specs before it can be connected to the consumer’s network again.