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About this business
Cellairis (Natick Collection) is a cell phone and electronic device repair business serving the Natick, Massachusetts area. Cellairis specializes in quick, convenient repairs for a wide range of devices including iPhones, iPads, Samsung Galaxy phones, and computers. The business offers services such as screen repair, battery replacement, water damage diagnostics and repair, and uses premium parts with experienced technicians. Repairs are typically completed within 45 minutes or less. Cellairis also sells mobile accessories like cases and screen protectors. The business emphasizes same-day service and a low-price service detail to minimize downtime for customers.
I have been coming to this place for the past 4 years to change my screen protector. It has changed owners about 3 times already. They have this deal you pay $40 ( almost triple the amount of a regular screen protector) and the next times you come ( lifetime) you pay only 10$ to change the screen protector. They have always honored this even though they have changed owners. I went in today January 24, 2020 and they told me they changed owners again and I would have to pay $40 to change out the screen protector. Don’t fall for their scam . Better to pay $20 for someone to fix it one time then to pay double and get scammed
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Cl 66
Jun 13, 2023
★★★★★2.0
They overcharge and will not refund (they will replace). I bought an iPhone cover at the kiosk for $30 (way too much and my stupidity to pay that much, but I was in a hurry). Later I found the cover blocked the camera holes. This is a basic thing to check, and the salesperson should have done it. They’re the experts. With reluctance, they replaced the cover, first trying to get me to accept shoddy replacements. Finally I agreed to take a reasonable replacement that they claimed was worth $35; a refund would have been better, despite their policy. Summary: high prices, poor service, not knowledgeable about their products, and they push inferio...They overcharge and will not refund (they will replace). I bought an iPhone cover at the kiosk for $30 (way too much and my stupidity to pay that much, but I was in a hurry). Later I found the cover blocked the camera holes. This is a basic thing to check, and the salesperson should have done it. They’re the experts. With reluctance, they replaced the cover, first trying to get me to accept shoddy replacements. Finally I agreed to take a reasonable replacement that they claimed was worth $35; a refund would have been better, despite their policy. Summary: high prices, poor service, not knowledgeable about their products, and they push inferior products.
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caik taffarel
Oct 16, 2020
★★★★★1.0
I changed the screen of my S20 ultra in cellairis and with less than a week the screen appeared with a problem without falling without even using it patriciously I took them to see it and they asked me for a month to change it and still want to charge, more when I paid 370 dollars to change it didn't take me a month I went all in a week for being a new cell phone.
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Lester Grinnings
Feb 19, 2016
★★★★★5.0
I brought my son's iPhone 5c in for a screen replacement. After a day of use, my son started to experience latency with the touch screen. We popped back in and Javier was able to straighten it right out - even repairing something additional at no cost. Fantastic service. It's easy to see why these folks enjoy such high customer satisfaction. Thanks again!
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