Cell Xchange - Phonesource 2.0 is listed as a Cell Phone Store serving Gainesville, Florida. Contact this business for reliable local service, appointment requests, directions, reviews, photos, and profile details.
I brought two iphones in for screen replacements. One of the phones had a screen replacement elsewhere and I was having a lot of trouble with "ghost touching." I don't believe anyone in Gainesville has better pricing than these folks. The quality of the screens appears to be excellent. Turnaround was super fast: both phones were done in an hour and half (and if the person in line ahead of me hadn't been getting a screen replacement as well, they would have had them done in less than hour!). Very happy with this experience.
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Brian Luna
Jul 13, 2025
★★★★★1.0
Took phone in for a screen repair, get it back, and it's a very low quality screen that begins to ghost touch immediately as well as my battery moving around freely and slapping around inside my phone. Brought it back, The dude said he could "glue" the battery in place and order another screen. I don't think I will be back. Buyers beware. $120 for a phone repair that made it way worse than when I brought it in.
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Quinn
Jun 10, 2024
★★★★★1.0
Was given a quote of $150 for an XR without Face ID. Came back for it, was told it was probably sold and they gave me another XR, same exact color for $248 with taxes. Face ID didn’t work. This was less than a week after buying. Apparently they didn’t know that even though he turned the phone on before giving me the phone and every time I restarted the phone, the notification about Face ID being unavailable always came up. Phone came without screws in the screen and the speakers and charging port were extremely dirty. Gave me the difference back in cash. Then the screen itself kept going in and out. Went out permanently about 3 weeks after bu...Was given a quote of $150 for an XR without Face ID. Came back for it, was told it was probably sold and they gave me another XR, same exact color for $248 with taxes. Face ID didn’t work. This was less than a week after buying. Apparently they didn’t know that even though he turned the phone on before giving me the phone and every time I restarted the phone, the notification about Face ID being unavailable always came up. Phone came without screws in the screen and the speakers and charging port were extremely dirty. Gave me the difference back in cash. Then the screen itself kept going in and out. Went out permanently about 3 weeks after buying. They switched the screen out because it hadn’t been 30 days. Now almost 5 weeks after buying, my battery is completely dead and will not charge. Whoever is working on phones here doesn’t know what they’re doing. It’s a waste of money.
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Alex Knox
Nov 20, 2025
★★★★★1.0
I had my iPhone 13 Pro Max screen replaced at Cell Exchange on September 16th, 2025 for a total of $163.50.
The replacement screen was defective almost immediately. On September 16th, 2025, the very next day, the screen began glitching, flickering, and malfunctioning. I recorded videos showing all of these issues before any physical damage existed. The malfunction was present from the beginning.
Before returning to the store on September 24th, 2025, I noticed a small crack in the screen. I did not drop my phone at any point. The crack occurred simply from placing the phone on a hard surface, even with a screen protector installed. That alon...I had my iPhone 13 Pro Max screen replaced at Cell Exchange on September 16th, 2025 for a total of $163.50.
The replacement screen was defective almost immediately. On September 16th, 2025, the very next day, the screen began glitching, flickering, and malfunctioning. I recorded videos showing all of these issues before any physical damage existed. The malfunction was present from the beginning.
Before returning to the store on September 24th, 2025, I noticed a small crack in the screen. I did not drop my phone at any point. The crack occurred simply from placing the phone on a hard surface, even with a screen protector installed. That alone shows how fragile and low-quality their replacement part was. The crack did not cause the defect. The defect had been recorded days earlier and was already happening long before the crack appeared.
When I returned to the store on September 24th, 2025, I brought my physical receipt and tried to show the employees the videos proving the malfunction came first. They refused to review any evidence and denied the warranty solely because of the crack that happened later. They ignored the timeline and refused to acknowledge the part was defective when it was installed.
For context, I have been repairing phone screens myself for over seven years. I normally work on older iPhones, and the only reason I didn’t repair this one personally is because that week I needed my phone working immediately and didn’t have time to wait for parts to arrive. This was the one time I decided to use a repair shop. The part they installed was far below the quality I am used to working with, and the durability confirmed that.
I also want to mention the environment inside the store. The moment you walk in, the atmosphere feels tense and off. The store looks rundown, the energy is uncomfortable, and both the manager and the employee had an attitude that made the interaction feel unprofessional and unwelcome. It’s not a place that gives you confidence that your device will be handled properly.
After they denied the warranty, I filed a claim with my bank the same day. The bank approved it immediately. If you choose to take the risk and use this store at all, make sure you use a credit card instead of a debit card. The dispute process will be much easier when something goes wrong.
After the refund, I bought an $80 replacement screen on Amazon and installed it myself. The Amazon screen performs significantly better than the screen Cell Exchange installed. The difference was obvious instantly.
I also attempted to resolve this directly with the owner, Justin Dykes, who owns PhoneSource in Albany, Georgia. I sent him all the videos showing the defect before any damage and explained the full timeline. He stated he could not review the videos for “security purposes,” denied my claim anyway, and then completely ignored my final message disputing his decision. He stopped responding entirely.
If you look up his Georgia store, PhoneSource in Albany, you will find numerous one-star reviews describing the same patterns, defective parts, poor quality repairs, warranty refusals, and frustrating customer interactions. My experience lines up with exactly what many other customers have already reported.
Based on everything I experienced, I strongly recommend avoiding this store. Their parts are extremely fragile, their warranty is basically meaningless, and even the owner ignores clear evidence when presented with it. You are better off going to a different repair shop or doing the repair yourself with a higher-quality part.
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