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Castle Furniture and Appliances is a retail business serving Gallup, NM, specializing in furniture, appliances, and electronics. The business provides a wide range of products including bedroom sets, living room furniture, dining room sets, home office furniture, mattresses, and various kitchen and laundry appliances. Castle Furniture and Appliances offers in-house financing options such as 90 Day Same as Cash and ensures free local deliveries. The store features well-known brands and a variety of home comfort products including heating and cooling units, outdoor grills, and home entertainment furniture. Customers can shop both online and in-person, supported by customer service and financing approval for all.
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JP was very helpful and courteous. He has a kind demeanor, the epitome of excellent customer service. He was very knowledgeable assisting us finding a washer and dryer. We would come to him again for another purchase if needed.
JB Martin was awesome in helping get what I needed. He answered all my questions, Great knowledge! He was very kind and respectful and I was complete with everything in a very timely manner. The staff that helped load my stuff were also very kind and quick. Thank you all for such a great experience. I will definitely be returning for more items. Thanks!
If I could I would give them zero stars. I had an issue where I was overcharged, I went back to show them and explain how this happened. Ok whatever $90 is not the end of the world. The problem is how the store "manager" acted and treated this whole situation. Wannabe Kurt Kobain looking white guy w long hair. Extremely unprofessional. Has no business being a manager. Letting his emotions handle the situation, rather than logic. Was standing there shaking like a leaf threatening to call the cops, because he didnt have the capacity or understanding to actually handle the situation. Great job bro. 👏 Call the cops on a customer 🫡 I won't be t... If I could I would give them zero stars. I had an issue where I was overcharged, I went back to show them and explain how this happened. Ok whatever $90 is not the end of the world. The problem is how the store "manager" acted and treated this whole situation. Wannabe Kurt Kobain looking white guy w long hair. Extremely unprofessional. Has no business being a manager. Letting his emotions handle the situation, rather than logic. Was standing there shaking like a leaf threatening to call the cops, because he didnt have the capacity or understanding to actually handle the situation. Great job bro. 👏 Call the cops on a customer 🫡 I won't be taking my business here anymore.
Sales associate Neal has great customer service skills. We purchased an natural gas dryer and they even had the hook ups. Fast, friendly, and quality.
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