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Carlson Garage Door Repair Company, LLP is a garage door repair business serving Eden Prairie, MN, and the Greater Twin Cities area. Carlson Garage Door Repair Company, LLP provides core services including repair of broken cables, broken springs, garage door panels, garage door openers, and remote controls. Carlson Garage Door Repair Company, LLP is a certified LiftMaster Dealer and offers new garage door and opener installations with fast service. The business is locally owned, licensed, and insured, providing convenient appointment scheduling to fit customer needs. to 9 P.M., supporting flexible service times.
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One of the cables connecting the spring to a bottom corner of the garage door broke. Called Kevin late in the afternoon. He was at our home by 11:30am the next day. It was +8 degrees F. He inspected everything and confirmed the cable was all that needed replacing. Like springs, if you must replace one cable, you should replace both, and that's just what he did. Very personable and professional. Many thanks, and all the best. - Ken H. 01/30/2026
Update: I prefaced my review saying it was super late but felt I should still share so that quoting practices could be improved. Emails go unread all the time. I stand by my account of what happened despite your version of it. I’m not here to start keyboard fights. We obviously still paid for the service despite feeling misled. —— This review is super late but posting in hopes things have changed since it left such a negative impression. I backed out too early as the door was lifting and there was no apparent spring damage. We were just getting an error code 4-1 excessive impact. We got a quote in person for a little over $100 to “fix” it.... Update: I prefaced my review saying it was super late but felt I should still share so that quoting practices could be improved. Emails go unread all the time. I stand by my account of what happened despite your version of it. I’m not here to start keyboard fights. We obviously still paid for the service despite feeling misled. —— This review is super late but posting in hopes things have changed since it left such a negative impression. I backed out too early as the door was lifting and there was no apparent spring damage. We were just getting an error code 4-1 excessive impact. We got a quote in person for a little over $100 to “fix” it. I thought I had explained that “fixing” it would be to also fix the dent the panel. The gentleman understood “fixing” it to be reprogramming the door to get it move again. It literally took 2 minutes. I clarified after he’d finished that I was also referring to the dent but he said we’d have to replace the whole panel to get rid of the dent and that’s super expensive. Okay…I wish you would’ve said that when I listed the issues. We are young and this is our first house so we learned from this interaction to make sure we’re on the same page about deliverables. We just wish there was clearer communication about what specifically was going to be done since we’re far from experts in what goes into garage door repairs.
This is my second experience with Carlson Garage Door Repair. The first was the installation of a new opener. Which was perfect. This time my torsion spring snapped. I can't say enough how awesome they are! I texted in the AM and he was out in hours. And did awesome work in -5 weather! It is so nice to know that you can trust the work and the price, and I highly recommend them. I can't say enough. Extremely satisfied.
Wow, the customer service here is fantastic! Kevin arrived exactly when he said he would, less than 24 hours after I called. We talked prices ahead of time, and he inspected everything and he had what he needed to get the repair done in less than an hour. Kevin was respectful before, during and after our repairs. The door services are covered under warranty that's included in price. I recommend Carlson Garage Door Repair Company to anyone looking for excellent workmanship with competitive pricing. We appreciate the military discount too. Thanks again, Vanessa
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