Paul Brockman
I am writing because Buckeye Heating and Cooling declined to repair my air conditioner during a service call because the work required was not in the service techs purview. Buckeye has insisted that there needs to be 3 service calls to fix my air conditioner. My contention is they are over billing me. Also, they have not provided information about services performed plus there is no vehicle to complain. This is what happened. My air conditioner is approximately 5 years old, and it was making a loud noise. I called for service and on July 24 a service tech came out. The air conditioner noise was not repaired. When asked why he said it n... I am writing because Buckeye Heating and Cooling declined to repair my air conditioner during a service call because the work required was not in the service techs purview. Buckeye has insisted that there needs to be 3 service calls to fix my air conditioner. My contention is they are over billing me. Also, they have not provided information about services performed plus there is no vehicle to complain. This is what happened. My air conditioner is approximately 5 years old, and it was making a loud noise. I called for service and on July 24 a service tech came out. The air conditioner noise was not repaired. When asked why he said it needed cleaning and (paraphrasing) that work was not in his purview so a cleaning service call would be needed When asked why the unit was making a noise the technician made disparaging remarks about the quality of the unit. This made me feel terrible about my purchase and choosing Buckeye. I did not understand why they could not clean it but I felt compelled to just call Buckeye again and get the unit cleaned. I have attached a picture of the condition they left the unit in. I do not know what services were performed on that day. No record of the services performed was ever given to me. I called Buckeye again and asked again for the air conditioner noise be repaired, the unit cleaned plus have some sort of preventive maintenance performed. Once the air conditioner was cleaned the noise stopped. Great! However, that was all the new service tech was able to do. They stated that another service call would be needed for the additional services because, like the first service call, that was not in their purview (paraphrasing). I called to complain about my experience and the bill but their phone system does not have an option for customer service complaints. I did, eventually talk to a person and left a message regarding the complaint. More than a week passed & they did not call back. I called again on 10.9.25 and left another complaint message. I did get a return call on 10.10.25 and they left a message but with no direct phone number. So, that left me with having to go thru the game of telephone tag with them again. I really wanted to keep my complaint just between both parties plus I just do not have the bandwidth for a formal complaint. However, it’s not possible to do that when they don’t offer those options. Plus, I was just shocked by the way the first tech left my project and the comments they made. My experience leads me to the conclusion that their communication processes are oriented for their convenience & benefits, not their clientele. Additionally, I would argue that one service call could have done all this work. Three service calls are not at all respectful of my time, not to mention the fact that there are 3 bills instead of one. Therefore, I am lodging formal complaints with: Organization Reason Buckeye Refund & cancellation of 3rd service call Costco Purchase was a Costco promo BBB For the benefit of others Google Review For the benefit of others Yelp Review For the benefit of others AG Unfair Consumer Business Practices & benefit of others. I would expect an immediate refund from Buckeye and I would hope they revise their repair & customer service processes.