Boca Raton Appliance Repair is an appliance repair business serving Boca Raton and Pompano Beach, FL. Boca Raton Appliance Repair provides service repair services for all major appliance brands and models, catering to both residential and commercial clients. The business is certified and insured, emphasizing reliable and efficient service.
At Broward Bucket List, we work with hundreds of local businesses and pride ourselves on promoting the best of what our community has to offer. We rarely leave public reviews, but felt it was important to speak out after our experience with Boca Appliances Repair — not only as professionals in the marketing and advertising space, but also as consumers.
We hired this company to handle a refrigerator repair at the end of December. From day one, the communication was inconsistent and full of empty promises. After months of being told the issue would be resolved “this week,” it became clear that we were being strung along.
After escalating the...At Broward Bucket List, we work with hundreds of local businesses and pride ourselves on promoting the best of what our community has to offer. We rarely leave public reviews, but felt it was important to speak out after our experience with Boca Appliances Repair — not only as professionals in the marketing and advertising space, but also as consumers.
We hired this company to handle a refrigerator repair at the end of December. From day one, the communication was inconsistent and full of empty promises. After months of being told the issue would be resolved “this week,” it became clear that we were being strung along.
After escalating the situation, we learned directly from the owner that the technician sent to the property took the payment and never processed the repair through the company. While we appreciated the honesty, the follow-through stopped there. The company refused to take responsibility, citing liability — despite acknowledging the technician was at fault.
As a media company that supports and highlights local businesses, this situation was especially disappointing. We understand that mistakes happen, but how a company handles those mistakes reveals everything about their values. In this case, there was no ownership, no solution, and no urgency to correct the issue — only avoidance.
If this is how Boca Appliances Repair handles accountability, we cannot in good faith recommend them to our audience or anyone in our network. We hope this review encourages more responsible customer care and business practices in the future.
S
Sthefany Pessoa
May 29, 2025
★★★★★1.0
As a small business owner, I never leave negative reviews lightly. I know how damaging they can be, and I always do everything in my power to resolve things privately. But after four months of lies, excuses, and being left without a working refrigerator, I’m at a breaking point. I have no choice but to speak out.
I hired Boca Appliances Repair in December to fix my fridge. They came out once, told me it would be handled, and that was the beginning of months of complete nonsense. Every single week I was told “next week for sure,” and I believed them. I held off on buying a new fridge because I trusted what they said. And now here I am, four m...As a small business owner, I never leave negative reviews lightly. I know how damaging they can be, and I always do everything in my power to resolve things privately. But after four months of lies, excuses, and being left without a working refrigerator, I’m at a breaking point. I have no choice but to speak out.
I hired Boca Appliances Repair in December to fix my fridge. They came out once, told me it would be handled, and that was the beginning of months of complete nonsense. Every single week I was told “next week for sure,” and I believed them. I held off on buying a new fridge because I trusted what they said. And now here I am, four months later, still without a working fridge in my own home.
I’ve had to throw away hundreds of dollars in spoiled food. I’ve relied entirely on Uber Eats, frozen meals, and eating out. I’ve spent more money on takeout in the last few months than I ever have in my life. I haven’t been able to cook a proper meal in my own kitchen since December. No groceries. No leftovers. No sense of normalcy. Just waste, stress, and daily frustration. It has been exhausting.
Then, after months of waiting, I found out that the technician they sent had taken the money for himself and never processed the repair through the company. The owner admitted this to me. And yet, instead of helping me, he told me he couldn’t take responsibility because of “liability.” No solution. No fix. No refund. Just silence.
This company has shown zero integrity, zero urgency, and zero care for the customer. They’ve caused me financial loss, disrupted my life, and left me with nothing but excuses and false hope. All while they continue collecting glowing reviews online.
I’ve never been treated with such disrespect as a paying customer. Do not trust Boca Appliances Repair. If something goes wrong, they will leave you hanging. Just like they did to me.
J
Joy Silvi
Dec 31, 2024
★★★★★5.0
Boca Raton Appliance repair provided prompt, excellent service today for our washer. Antoine is courteous, knowledgeable, and professional. He diagnosed the issue and immediately went to pick up parts needed, returned, and repaired the washer - on a holiday! I highly recommend this service company for any appliance repairs. I will not hesitate to call them again!
K
Karla Luciano
Mar 14, 2025
★★★★★5.0
The company is a pleasure to deal with. You can hear the smile on Jackie's face when she answers the phone. Ryan was very professional and knowledgeable in
diagnosisng and implementing our repair. His smile made our problem tolerable. I hope I won't need them again, but if I do, i will not hesitate using them.
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