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B&L Automotive is a full-service automotive repair business serving Newport News, VA, and surrounding areas. Established in 1953 and family-owned, B&L Automotive provides core services including engine repair, alternator repair, oil change service, brake repair, and towing vehicles. The business features ASE-certified technicians, uses quality OEM and aftermarket parts, and employs advanced diagnostic tools for accurate vehicle inspections.
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My wife Alexus Shepherd took my dodge there and I tell you what if you are looking for good pricing, honest work, and a company that still believes in customer service then you will drop off here to have your work done. I mean what other company will let you know if you have any other issues bring it back, and.if for any reason it breaks down again call them and they'll come pick me.and the truck up. (It was electrical issues. ) Thanks BL
Great experience working with this team. My vehicle had significant problems and they were able to get it back on the road in a timely manner. They also provided updates during the process. Very professional staff and knowledgeable mechanics.
I've actually used B&L a few times and have had amazing service each time... until recently. Last month, went in person to schedule an appointment for a state inspection. They gave us a date and time, we dropped off then. We called a few hours later to get an estimated completion time so we could plan our day, the lady (who says she's the manager), said "oh I was supposed to call you" then proceeds to tell me the inspector will not be there until the middle of January. So why did they take my appointment? Second incident, I made an appointment over the phone with a male. I drop off at the said date/time (8:30am). Had to get brakes and an oil... I've actually used B&L a few times and have had amazing service each time... until recently. Last month, went in person to schedule an appointment for a state inspection. They gave us a date and time, we dropped off then. We called a few hours later to get an estimated completion time so we could plan our day, the lady (who says she's the manager), said "oh I was supposed to call you" then proceeds to tell me the inspector will not be there until the middle of January. So why did they take my appointment? Second incident, I made an appointment over the phone with a male. I drop off at the said date/time (8:30am). Had to get brakes and an oil change. Again, no call with an update, so I called them at 4:00pm. Same lady helped me and after placing me on a few holds, she found out my car wasn't done and then asked if they could keep it until Monday (it was Friday). I said absolutely not and she agreed to have me bring the car back at 8am on Monday. Also agreed the vehicle would be complete by 10am and agreed to give me a discount (bc they had to special order my brake pads?). I asked if the oil change was even completed, but she said "I think so", FYI, it was not. We get there Monday morning before 8am. Their door has posted hours of 9am opening, google says 8am. I wait until 8:02 to pull the door and it's locked. Wait a little longer and no one comes. So I leave. They never called me either to see if I was still dropping off. Unsure what's been going on with them, but service has not been up to their normal standards. I went to Cliff's Auto both times and they were able to help me with 0 issues.
The B&L Staff are true professionals. They were upfront about their services, beat out competitors quotes, and went the extra mile to deliver the best price possible. They quoted the work I needed and completed all repairs in a day. Highly recommend this shop for any of your automotive needs.
First, the building is immaculate. Very well organized, tastefully decorated, and clean facility. The waiting room was a very comfortable place to be. The shop is also very clean and organized, indicative of a good organization. The work they did on my Toyota Tundra was great too and done ahead of schedule. The people are friendly, professional, and courteous. Prices are also reasonable. I will be bringing all my vehicles to B&L in the future.
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