Kaila Ducote
Our experience with this company has been a NIGHTMARE. I signed a contract with them in February 2021 to repair the back half of my roof, as well as remove the nails on the front half that held down the tarp. Brian stated he would call before the team came. A month goes by and I call to check in. He obviously forgot about us, and said they would be coming in a few days and he would call. The following day I came home and there were people all over my yard. I wanted to be home ! They broke my ashtray on my porch, left materials every where and left a trailer with all flat tires. Their trailer blocked my carport and we were expected bad rain th... Our experience with this company has been a NIGHTMARE. I signed a contract with them in February 2021 to repair the back half of my roof, as well as remove the nails on the front half that held down the tarp. Brian stated he would call before the team came. A month goes by and I call to check in. He obviously forgot about us, and said they would be coming in a few days and he would call. The following day I came home and there were people all over my yard. I wanted to be home ! They broke my ashtray on my porch, left materials every where and left a trailer with all flat tires. Their trailer blocked my carport and we were expected bad rain that day. I called him to notify him to which he said they would come back tomorrow to get the trailer, and blew off my broken item and the trash they left. A week later our roof is leaking and I call them and they come to patch it. He texts me and says the damage was on the front half, which they did not work on. I responded with, it was not leaking before we placed a tarp and only leaked after they came. No response. Within the next 4 months I call, text and leave voice mails for them to fix the patches. I get on the roof to see they did not remove the nails from the front half either. I made a complaint with the BBB because they won't communicate, only to find my security cameras going off to see them there working. Apparently they came and fixed the patches but did not remove the nails. Just sealed around them. So I keep calling and calling and calling. A month goes by and they haven't responded to my complaint on the BBB. Friday afternoon 6/18/21 they just show up at my home at 7PM. None of the workers speak English so there was no communication. The following day, a lady calls and tells me her and her husband work for B.K. and that I haven't had a response from them for 4 months because they both had Corona. That isn't wasn't the owners fault the work wasn't done, but that it was her and her husbands fault for having Corona, that I guess lasted 4 months. She says they will come out that day to remove the nails. I asked her, then why did they show up yesterday? To which she said she was not informed they came. She then went to say when they remove the nails it may cause future damage resulting in replacing shingles. I said , ok just fix it. They show up, they work, they leave. She texts me and says replacing shingles was not needed and they just sealed the nail holes. Then this morning they respond to my BBB Complaint saying I'm trying to take advantage of them. Their story is not straight. Removing the nails was in the contract and fixing a leaking that wasn't present until after they worked should fall on them. If the owner would just communicate and not go 4 months without responding, this could have all be avoided. Why is it 2 other peoples fault when the owner doesn't communicate? Will not do business again. I have a feeling the work isn't done 100% but I'm sending payment and washing my hands with them. DO NOT USE THEM