Bits & Bytes Computer Services is an IT service provider serving Arden, NC, with over 30 years of experience. The business provides computer sales and repair services, acting as an outsourced IT department for its customers. Bits & Bytes Computer Services assists clients with fixing broken equipment, replacing unrepairable devices, and navigating the complexities of IT. Bits & Bytes Computer Services focuses on supporting small businesses by addressing Bits & Bytes Computer Services's specific IT needs, including network wiring, installations, virus removal, software installation, hard drive upgrades, data transfer, and anti-virus protection.
Computer Repair Service
Services
Services and categories listed for this business.
PC repairPrinter repairNetwork wiringNetwork installationsVirus removalsSoftware installationsHard drive upgradesData transferAnti-Virus protectionComputer salesOutsourced IT department services
Let me begin by saying that if you'd like your computer cleaned, they did an excellent job getting rid of the dust.
They will put a sticker on your computer that will not want to come off. Be certain to ask them for a card and to not put a sticker on your computer.
My experience was negative on the whole. I asked them if they felt comfortable diagnosing something I had difficulty solving and informed them that I was competent with building and servicing PCs. When I received my computer back, they mentioned that they had reinstalled Windows because of an improper boot partition.
They were wrong. The problem stemmed from a bug in the 24H2 up...Let me begin by saying that if you'd like your computer cleaned, they did an excellent job getting rid of the dust.
They will put a sticker on your computer that will not want to come off. Be certain to ask them for a card and to not put a sticker on your computer.
My experience was negative on the whole. I asked them if they felt comfortable diagnosing something I had difficulty solving and informed them that I was competent with building and servicing PCs. When I received my computer back, they mentioned that they had reinstalled Windows because of an improper boot partition.
They were wrong. The problem stemmed from a bug in the 24H2 update of Windows that did not play nicely with either of my Western Digital NVME drives. I discovered the bug on Reddit and updated my SN770 2TB storage drive's firmware, though I noticed it (the drive itself) would appear and disappear. This was a new problem.
So low and behold my computer updated again to 24H2 and same problem as before. Apparently the SN550 Boot Drive was also experiencing the same issue with DRAM-less WD drives, but was not given an update option nor was it validated as being a problem by WD.
This necessitated a new drive for my OS, so I went with Crucial. Insofar as I was taking my computer apart to install a drive, I explored the issue with my storage drive. Bits and Bytes had broken the primary NVME port on my motherboard so that drives would no longer fit securely. When speaking with the technician, he mentioned he had never seen a board quite like that and had trouble extricating the drive.
I fixed the problem myself and all it cost was $150 to Bits and Bytes, a new hard drive for my OS, a new motherboard, and a lot of time.
I will not be going back.
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Adore Wolfii
Dec 13, 2021
★★★★★5.0
I had some friends drop of my PC that was void of warrenty from iBuyPower. Needed a power supply swap but there was also some minor issues I didn't even know about that they fixed up. Will definitely be stopping by again if I have any issues.
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Adrienne Kruse
Feb 3, 2025
★★★★★5.0
The amazing people have come to my rescue so many times! I own a business and it is networked. I can prepare a tax return with my eyes closed but don't ask me to map a network. Don has always been in my office within 24 hours to fix whatever issues I have. The pricing is very fair too!
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Erik Crouch
Sep 15, 2015
★★★★★5.0
Highly Recommended. They quickly helped me recover invaluable documents from several crashed computers. I also picked up a refurbished PC of theirs and it has been flawless. Great customer service and I'll be back!
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