Rick Ausman
I took an expensive business suit, 2/3 years old, worn maybe two dozen times, to Bishops Cleaners for cleaning & pressing, when I got it back, it was damaged beyond repair. Bishops showed me a story about how that can happen to 'old' suits, and that they would not take any liability for the damage. I took the suit to the place of purchase, Jos A Bank, for an opinion. They had the exact same suit on the rack for sale, $800 retail. They wrote a letter saying that it's very common for cleaners to apply too much heat in the pressing process, permanently damaging the suit. I sent the letter to Bishops. They replied with their point of view, citi... I took an expensive business suit, 2/3 years old, worn maybe two dozen times, to Bishops Cleaners for cleaning & pressing, when I got it back, it was damaged beyond repair. Bishops showed me a story about how that can happen to 'old' suits, and that they would not take any liability for the damage. I took the suit to the place of purchase, Jos A Bank, for an opinion. They had the exact same suit on the rack for sale, $800 retail. They wrote a letter saying that it's very common for cleaners to apply too much heat in the pressing process, permanently damaging the suit. I sent the letter to Bishops. They replied with their point of view, citing how suits that are not made properly can have the internal lining separate from the external material. Although this happened almost a year ago, every time I look in my closet & see that suit in the Bishops Cleaners bag, unable to wear it, I get frustrated. It's so bad, I can't even donate it to charity. Jos A Banks points the finger of blame at Bishops and the cleaning industry. Bishops Cleaners says the problem is in the manufacturing process used in the garment industry. Who's right & who's wrong? Either way, I don't have a suit. The customer loses.