Ines Hernandez
Yehor, was a great technician. He checked the stove and was able to fix it. Thank you very much for your professionalism.
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Big Joe Appliance Repair Service is a Appliance Repair Service business serving San Diego, California. View services, contact details, hours, photos, and customer reviews on RepairHit.
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Yehor, was a great technician. He checked the stove and was able to fix it. Thank you very much for your professionalism.
My dryer broke over the weekend, I was able to get a same day appointment with Yehor at Big Joe Appliance Repair and he was nothing short of amazing. He was effcient and explained everything he was doing throughout the process. I would use this company again in a heartbeat. Thank you for everything Yehor!
Humor was very friendly and explain everything. He got the job done . Thanks
We contacted Big Joe’s for a warm refrigerator. After diagnosis by Max, it was determined the compressor went out. All our options were explained to us and we decided to do the repair vs buying a new refrigerator. James came and replaced the compressor. After a few weeks we noticed the refrigerator was not holding temperature. Max quickly came back out and it was determined that either the new compressor was flawed or there was a Freon leak. James came back out and did a thorough check of the refrigerator and it was determined there was a Freon leak in an inaccessible area of the refrigerator. James gave us multiple options for additional pot... We contacted Big Joe’s for a warm refrigerator. After diagnosis by Max, it was determined the compressor went out. All our options were explained to us and we decided to do the repair vs buying a new refrigerator. James came and replaced the compressor. After a few weeks we noticed the refrigerator was not holding temperature. Max quickly came back out and it was determined that either the new compressor was flawed or there was a Freon leak. James came back out and did a thorough check of the refrigerator and it was determined there was a Freon leak in an inaccessible area of the refrigerator. James gave us multiple options for additional potential repair free of cost. After consideration we decided to go with a new refrigerator. The company on their own volition refunded us a very acceptable amount of our repair cost. We knew the risks when we made the decision to repair and were happy with their generosity and customer service. Max and James are true professionals and even though our repair did not work out we were very satisfied with their service. We will definitely use this company in the future should the need arise based on our positive experience, their honesty, and integrity.
I have worked with Big Joe Appliance twice now and will continue going to them and recommending them to my friends. The guys we worked with (Max and Alex) were excellent. They were professional, kind, thorough, and seem to truly look out for their customers. As a woman, I can’t always be confident that men are being honest with me about what is necessary for a repair. Both Max and Alex allowed me to look at what they were doing so I could learn a bit. Both took the moment to tell me what they were doing and when they were doing it. Most importantly, they shared the why. I tried not to interfere too much with their work, but they made me feel... I have worked with Big Joe Appliance twice now and will continue going to them and recommending them to my friends. The guys we worked with (Max and Alex) were excellent. They were professional, kind, thorough, and seem to truly look out for their customers. As a woman, I can’t always be confident that men are being honest with me about what is necessary for a repair. Both Max and Alex allowed me to look at what they were doing so I could learn a bit. Both took the moment to tell me what they were doing and when they were doing it. Most importantly, they shared the why. I tried not to interfere too much with their work, but they made me feel confident in their work and now I don’t know if I’d work with anyone else for appliances. They’re just so transparent, it’s refreshing. I can honestly say that I trust what they say and that I know they will go the extra mile to get the job done right. Plus their prices are reasonable! And they get the needed parts fairly quickly. I can count on Big Joe for the big repairs.
Philip did a great job, very helpful thank you
This guy overcharges!! He fixed an appliance and when i looked at the actual manufacturer website it states that the price to fix the issue was half or more than half than what this guy charged us. Very shameful to take advantage of people who may not have known what to ask or what to look for. Check this guys yelp reviews which seems more accurate to our experience with him than these inflated google reviews.
We recently needed a major repair to our Subzero freezer. Since we were pleased with a previous service of Big Joe Appliance Repair we called upon them again. Max promptly came out to diagnose the problem and in a few days when the part came in, he and James fixed our freezer. We found that the whole process went very smoothly and the communication was easy. They always answered their phone and texted us to keep us informed. We recommend them and will call them again if we ever have the need.
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