Bibens Ace Hardware

I had a great experience last night at this Ace location. I was having some car trouble and I ran into ace to get what I needed. I was unaware the store was about to close, but nonetheless I received top tier customer service. Im terrible with names, but I believe Teegan (Teagan?) Was the employee who helped me. He walked me over to exactly what I was looking for, rung me up, and after the store closed and that employee clocked out, he came over and assisted me with my car troubles of his own volition. I can't recommend this location enough, if I could give it 6 stars I would, and ill be coming back. Thanks!

In a world where big box stores have taken over and service is no longer a priority, it such a wonderful experience to shop here. The employees truly care about their customers. We esp. want to give a shout out to Kevin and Nick who have on multiple occasions helped us and have gone over and beyond what is expected for customer care. Thank you for this wonderful store and your amazing staff.

Ordered an electric lawn mower online from Essex Ace and because I live in Burlington, delivery was not an option. I was told online I’d get an email within 24 hours confirming I could pickup. After ~48 hours I call Essex Ace and am told the supervisor may have tried to deliver my lawnmower without any contact with me (no email, call, text). The rep I spoke to searched the store and could not find my lawn mower. After a while we realize that supervisor did probably deliver to a FORMER address of mine 25 minutes away from my current home. I drive over there right after the call and see my $450+ electric lawn mower was left right outside thi... Read full review

I appreciate the friendly and courteous staff. I bought a number of items and it was going to be heavy to load into my car. Tye at the register was very kind and helped bring my bags out my car. Thank you Tye!