Benjamin Franklin Plumbing of Prescott

The Plumber/Technician, Andrew Korland, was friendly and professional. He listened well and added his thoughts & experience to what our plumbing situation was. He also was creative in his approach on what direction we should go in order to save money and be more efficient therefore satisfied with the job overall. Bottomline, a good ambassador for your Company! The 2nd visit to do the install when OK but we had a few unexpected glitches that took place. It wasn’t a good experience but Andrew tried to his best to make amends to make it right. A few things could have been improved but sometimes unforeseen issues do come up. Andrew will make a f... Read full review

Tom came back to check on previous employees failure to clean out tree roots. Previous employee used an electric snake, like the one we own, it got out of hand and he broke sewer line and water line, all he did was punch a hole thru toilet paper which it allowed to flush thru 2 guests in my Airbnb. When Tom came you could tell he did not want to deal with the situation as telling my husband and I if he used his tool it would break our pipes. He never took a camera to look at the issue, as we explained my husband and I had separated the pipes and had taken our camera to look into the issue, we had previously taken off the toilet( we are in o... Read full review

Had an emergency. My septic tank drain from the house was clogged. Tom was great. Very professional and thorough. He diagnosed the problem quickly. Unfortunately it was more involved than just a simple unclogging and he explained the next steps to take for me to get the ball rolling on fixing it. I was impressed with Tom and the Benjamin Franklin company and will recommend you guys in the future

Aaron was friendly and did most of the work in a short period of time. He forgot to return to finish the job so I had to call four times. He came out and apologized as he forgot to finish the small job. No biggie to me. What I was upset was the cost of $2K. It was excessive for the job. I had surgery on right hand so I couldn’t do it. Aaron dug a few feet down reattach the flipper and install a new tube. Being retired with limited income the price was too high for the job. the only new parts was the 40 gage tube and cap which was about $25. The flipper was not replaced but reattached. I feel you folks could do better by not charging a high... Read full review

Aaron arrived on time, he is very courteous and respectful of my home. He worked quickly and efficiently. He went the extra mile to assure I was taken care of. I plan to have another ADA toilet installed after the first of the year. I will ask that Aaron is my service technician.