Benjamin Franklin Plumbing Billings

Jerod showed up 20 minutes early, which instantly made me suspicious. Nobody is that punctual unless they’re either a vampire or about to upsell me a water softener. Turns out he’s just freakishly competent. Fixed my leaky faucet in like 7 minutes, used zero curse words (unlike me watching), and even tightened the handle on my kitchen cabinet that’s been wobbly since the Obama administration. I offered him a beer; he accepted a water. A WATER. Who is this man? 10/10 would let him touch my pipes again.

We were very disappointed. They charge by the hour and, because the guy didn’t know what he was doing, the job lasted longer than it should have. He was gonna charge us $200 to remove the toilet when my husband said, “No, I’ll do it.” Do not recommend!

Scott did amazing! Very knowledgeable, easy to work with and professional! No BS, just straight to the point on what needs fixed. It’s guys like this that will keep me as a returning customer.

It was good until someone at the shop ordered the wrong water heater...little delay....they had problems wiring the hot water heater.... The work they did was top notch from what I can see. I was glad that they made sure that it was wired correctly, they took their time and did the job right the first time...will post any follow-up if necessary... The guys were polite, worked hard, got the job done...thanks guys I didn't want to stay in a motel a second night...Happy New Year...lol