Ben Nielsen's 10th Street Automotive is an auto repair business located in Washington, DC. The business provides a wide range of automotive services including AC and heat repair, auto diagnostics, battery and alternator service, brake repair, diesel repair, electrical repair, engine cooling and repair, exhaust system service, scheduled maintenance, oil changes, steering and suspension repair, tire services, transmission repair, and wheel alignments. The business operates with ASE certified technicians and offers additional conveniences such as complimentary vehicle pick-up and drop-off, loaner cars, towing services, and digital vehicle inspections. Ben Nielsen's 10th Street Automotive is family owned and operated since 2014 and serves multiple neighborhoods in Washington, DC.
Auto Repair
Services
Services and categories listed for this business.
AC & Heat RepairAuto DiagnosticsAuto RepairBattery & Alternator RepairBrake RepairDiesel RepairElectrical RepairEngine Cooling System RepairEngine RepairExhaust System RepairFactory Scheduled MaintenanceOil Changes
What types of vehicles does Ben Nielsen's 10th Street Automotive service?+
Ben Nielsen's 10th Street Automotive services all makes and models of cars, including American, Asian, and European vehicles such as Buick, Cadillac, Chevy, Ford, Honda, Hyundai, Lexus, Mazda, Mercedes, Porsche, Volkswagen, and more.
What are the business hours of Ben Nielsen's 10th Street Automotive?+
Ben Nielsen's 10th Street Automotive is open Monday through Friday from 7:00am to 6:00pm and Saturday from 8:00am to 4:00pm.
Does Ben Nielsen's 10th Street Automotive have ASE certified technicians?+
Yes, Ben Nielsen's 10th Street Automotive features ASE certified technicians who use advanced diagnostic tools to provide comprehensive auto repair services.
Does Ben Nielsen's 10th Street Automotive offer vehicle pick-up and drop-off?+
Ben Nielsen's 10th Street Automotive offers vehicle pick-up and drop-off services to customers in the Washington, DC area.
Are the technicians at Ben Nielsen's 10th Street Automotive certified?+
Ben Nielsen's 10th Street Automotive Yes, the technicians are ASE certified.
I brought my Buick in for a coolant leak, and the staff inside the shop was very welcoming and kind. After a few hours they diagnosed a leaking coolant connector and also recommended replacing the valve cover assembly due to an oil leak. They provided photos, but the total estimate for both repairs was nearly $2,800.
Based on the knowledge I had going into the service, this quote seemed pretty high. Before approving the work, I got a second opinion from another reputable DC shop, which completed both repairs for $570 total. My car is running fantastically.
I’m glad I sought another estimate. While the issues themselves were real, the pricin...I brought my Buick in for a coolant leak, and the staff inside the shop was very welcoming and kind. After a few hours they diagnosed a leaking coolant connector and also recommended replacing the valve cover assembly due to an oil leak. They provided photos, but the total estimate for both repairs was nearly $2,800.
Based on the knowledge I had going into the service, this quote seemed pretty high. Before approving the work, I got a second opinion from another reputable DC shop, which completed both repairs for $570 total. My car is running fantastically.
I’m glad I sought another estimate. While the issues themselves were real, the pricing I was quoted here was several times higher than what I ultimately paid elsewhere. I would strongly recommend getting a second opinion before agreeing to major repairs.
T
talaya gaither
Mar 2, 2026
★★★★★2.0
I brought my 2017 Hyundai Elantra in for a coolant leak and was informed the heater hose and heater assembly needed replacement. The repair ultimately resolved the issue, and my vehicle is running properly again.
However, the overall customer service experience could be improved. My car remained at the shop for about a week due to parts delays, and I had to initiate most follow-up calls for updates. Communication regarding timelines was inconsistent.
When the vehicle was ready, I was contacted to submit payment over the phone and pick up the car, but there was little explanation provided about the work completed. A brief walkthrough or ackn...I brought my 2017 Hyundai Elantra in for a coolant leak and was informed the heater hose and heater assembly needed replacement. The repair ultimately resolved the issue, and my vehicle is running properly again.
However, the overall customer service experience could be improved. My car remained at the shop for about a week due to parts delays, and I had to initiate most follow-up calls for updates. Communication regarding timelines was inconsistent.
When the vehicle was ready, I was contacted to submit payment over the phone and pick up the car, but there was little explanation provided about the work completed. A brief walkthrough or acknowledgment of the delay would have made the experience feel more professional.
I appreciate that the repair fixed the problem, but clearer communication and customer care would greatly improve the overall experience.
K
Kenneth Stuckey
Nov 18, 2025
★★★★★5.0
I want to highlight the exceptional work ethic, professionalism, integrity, and authentic kindness that was bestowed upon me by both Ethan and Josh; it was so refreshing to receive such hospitality. The quality of their attentiveness to my service needs exceeded my expectations, and I appreciate how they explained everything to me and were accommodating when I spoke with them separately. How they said the repair service schedule would happen is how it happened. I also appreciated how Josh took the time to explain the problem my car was having and walk me through the repair process. He made me feel comfortable and well-informed. Ethan's and...I want to highlight the exceptional work ethic, professionalism, integrity, and authentic kindness that was bestowed upon me by both Ethan and Josh; it was so refreshing to receive such hospitality. The quality of their attentiveness to my service needs exceeded my expectations, and I appreciate how they explained everything to me and were accommodating when I spoke with them separately. How they said the repair service schedule would happen is how it happened. I also appreciated how Josh took the time to explain the problem my car was having and walk me through the repair process. He made me feel comfortable and well-informed. Ethan's and Josh's interactions with me were honest and transparent throughout the process. It’s refreshing to find a shop where employees displays professional courtesy and integrity, isn’t trying to do unnecessary repairs, and has reasonable prices. I will not hesitate to recommend your shop to friends and family, and I will be back for all my future automotive needs. Oh yes, I also appreciated very much the Ubers.
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