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Appliance Repair Masters is listed as a Appliance Repair Service serving Auburn, California. Contact this business for reliable local service, appointment requests, directions, reviews, photos, and profile details.
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He stopped by once and told us which part to buy (and took our $100) but then stopped returning our calls. After a week of trying to reach him we hired someone else who easily fixed the Problem.
Ryan is an engineer and fixing appliances is a walk in the park for this guy. He not only took care of us quickly, he was remarkably affordable- i actually overpaid him. Raise your prices Ryan! Fridge works great, this guys definitely the only service i’ll use for appliance repairs
Contacted Appliance repair Masters (Ryan) the tech said he would arrive at our home to evaluate and estimate the problem with our oven. He said he would arrive around 10:am Tuesday 9/15/2020 by noon he had not shown up we called his office left a message he called back about 1/2 hour later said he was running late and would arrive in about 35 minutes. by two o'clock he still had not shown up. We called again and left a message he finally showed up after 3:00pm . He said he was having an issue with his girlfriend who was in the hospital and he was also having car troubles. He told us that he thought he could repair our Jenn-Air wall mount oven... Contacted Appliance repair Masters (Ryan) the tech said he would arrive at our home to evaluate and estimate the problem with our oven. He said he would arrive around 10:am Tuesday 9/15/2020 by noon he had not shown up we called his office left a message he called back about 1/2 hour later said he was running late and would arrive in about 35 minutes. by two o'clock he still had not shown up. We called again and left a message he finally showed up after 3:00pm . He said he was having an issue with his girlfriend who was in the hospital and he was also having car troubles. He told us that he thought he could repair our Jenn-Air wall mount oven after about 15 min. of checking it out. He said that a limit switch was not functioning correctly. He removed the switch, said he would order a new one and return to fix the oven. He charged us $99.00 for his service call. On Thursday 9/17 Ryan called and said he found a replacement part and he would come out on the 18th somewhere between 10:00 am and Noon. We waited on Friday for him to show up. At 2:00pm we called his office and his cell phone number, left a message on both. He did not respond. We called again on Sat. 9/19, no response. We figured he might not work on week-ends so we waited till Monday 9/21 When he did not call by noon we called his office and cell phone again no response. Today is 9/24/2020 a week after he told us he had our replacement part and still he has not shown up to replace the defective part nor has he called to let us know if he still intends on completing the repair. A curtsey phone call would be appreciated.
Excellent customer service! Ryan is very respectful and knowledgeable. He does not waste time, locates the problem and finds a solution. Very reasonable rates and Ryan is easy to work with. I have recommended Appliance Repair Masters with my neighbors.
These guys are the best! My stove was $2500 and only 6 months old and already had a problem. Ryan came out and fixed it ASAP! I got their name from a friend that saved a refrigerator for and he was right, they are the bast! I’ll use them again!
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