Appliance Repair LA

The only place I call for appliance repair. They aren’t a huge conglomerate but are always happy help me when I need them. They’re very knowledgeable, friendly and reliable. Whenever anyone in my family has called them for a repair we’ve always been pleasantly surprised by their professionalism and fair prices. This late time I called to get my whirlpool washing machine repaired. Spoke with Alexander and he set me up with a same day appointment. Isaac came out, noticed the filter and water valve were clogged, and cleaned them. Very really priced. Always honest with expectation. I’ve always been happy.

Really helpful and in explaining city pickup/scrap yards for microwaves.

Alexander and his team really came through for my family! My elder grandma (96 years old) lives in my family home, and when our whirlpool washer broke I thought we’d never be able to get it repaired with LA’s Safer-at-Home order being active. However, a friend recommended we check out Appliance Repair LA’s website. And the process is couldn’t have been simpler, it took less than 3 min to get our appointment and an email confirmation. Michael came out the next day, was on time, and had us to doing laundry in less than an hour. And most importantly, he showed up with a mask, gloves and shoe covers - really made us feel safe!

Just seeing their appliances that's all.🙂💓

**BEWARE** I paid $79 for a man to come to my house all of 20 mins to tell me that he could not fix my microwave due to the parts not being sold anymore. I do believe they should check that out prior to the service. Almost felt like it was a scam they knew beforehand they couldn’t fix it. I do not recommend it was a waste of money and I still had to buy a new microwave on top of the $79 I spent with them. Seems like they are getting over on people.

I do not recommend this business. The repair man refused to provide an itemized bill and said it’s their policy not to. He came twice to fix a broken washing machine and after the second time it caught on fine. He could not tell me how much it would cost to fix it after it caught on fire and could not give me a window of time the technician would come. Instead he showed up on my door when I wasn’t home. I asked for a refund and was given only partial because, as I said, he would not provide an itemized risk. Avoid!

I have been trying to contact Appliance Repair LA via email and phone but am not getting any response back. Our appt. was scheduled last week for 8-11 am slot, but apparently due to a system glitch the spaces got filled, but they didn't inform us. At 11 they said they'd be on site by 1:00. At 1:00 they said tech was delayed, but again no call to update us. At 1:45 tech said they would be on site in 1/2 hour, but again no show, no call. Tech finally arrived at 3:00..... I was told to expect an emailed quote advising cost to repair my stove and lead time on parts, but no one ever emailed. I've called and emailed several times asking how long it should take to receive a quote, but no one will respond. It's disappointing because we missed some important family events waiting for tech and my husband rearranged his work schedule as well. We spent hours waiting to find out what was wrong with our range, but now can't move forward. It's never a great time to have your stove break, but it's especially disappointing during the Holiday season when a pandemic is going on and we're being told to stay at home. I would like to be able to bake/prepare meals but am stuck in limbo now. 11/30/20 follow up to Business response: 1. The response of Appliance Repair LA makes it sound like they spoke to me twice today, and then I wrote a bad review. I called and emailed several times over the last several days and they didn't respond until I sent this review in the evening. 2. The response time of the manufacturer regarding parts is in no way the fault of APLA, nor is it listed here. I am upset with the lack of communication regarding showing up for the appt. and the lack of communication responding to my request for info on how long it takes to receive a quote. After the poor service received regarding the appointment I expected we would be responded to in a timely manner, if only to make up for the series of appt. errors. 3. I requested a late afternoon appointment on the phone for Friday. You sent an email saying my appt. was for 8-11 am and I accepted it despite the error on your part. Your tech did not arrive between 8-11, the time frame you chose to slot us. When we called you stated your system made a mistake, and said he'd be there by 1:00. No one arrived at 1:00. We called and you sounded shocked and said you would check with the tech. Later he called and said he would arrive within 1/2 hour, and he didn't. At no point did we say to arrive by a certain time ,we only asked you when your tech would come and despite multiple times given you didn't meet any of them. 4. Traffic is quite a mess in L.A. but Google maps does provide estimated time of arrival. We did not pick the time of arrival, your tech did. I find your response here to be very misleading and disappointing. You know the errors that were made and your response is very unprofessional.