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Apple Village Pointe is an Apple retail store located in Omaha, Nebraska. The store provides a wide range of Apple products including Mac, iPad, iPhone, Apple Watch, and accessories. Apple Village Pointe offers in-store shopping and in-store pickup services. Customers can access service technical support and repairs through the Genius Bar, and participate in educational sessions such as Today at Apple. Apple Village Pointe focuses on delivering a comprehensive Apple experience including product setup, troubleshooting, and personalized service.
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Walked in thinking I’d just buy a phone, but Max went above and beyond. Not only did he help me find the best option for my needs, he shared a ton of tips and tricks to get the most out of my new iPhone. On top of that, he saved me $200 by recommending a better option based on how I actually use my phone. Top-notch experience, Max was fantastic
I purchased a new laptop and made a pickup appointment. When I arrived, I learned that I needed a separate appointment for data transfer, even though that wasn’t offered as an option when I purchased the laptop or scheduled the pickup appointment. I was told the transfer would take about an hour and that I’d receive a call the next morning when it was finished. I never received that call. After waiting for several hours past opening, I called the store myself and was told that data transfers can actually take 24–72 hours and that the one-hour estimate I was given was incorrect. Several hours later, another employee called to say the transfer... I purchased a new laptop and made a pickup appointment. When I arrived, I learned that I needed a separate appointment for data transfer, even though that wasn’t offered as an option when I purchased the laptop or scheduled the pickup appointment. I was told the transfer would take about an hour and that I’d receive a call the next morning when it was finished. I never received that call. After waiting for several hours past opening, I called the store myself and was told that data transfers can actually take 24–72 hours and that the one-hour estimate I was given was incorrect. Several hours later, another employee called to say the transfer wasn’t working because of damaged ports on my old laptop and that attempting a Wi-Fi transfer would take even longer and might not work at all. At that point, I decided to pick up both laptops. In total, I interacted with five different staff members within about 24 hours, which I feel contributed to the inconsistent communication. The employees were polite, but the information I received was inaccurate and contradictory. Because of the delays and changing explanations, I lost a significant amount of time when I needed my device for work.
The way this store does business is truly hard for me to understand. First of all when you walk in and whoever this girl is that “greets” you, that’s working on March 5th at 4pm acts like she is doing you a favor by allowing someone to help you. A serious, bad attitude. Meanwhile, I mentioned I just want to buy an iPad and leave. I already know what I want, that didn’t seem to matter. I still had to wait, even though there was two girls standing there doing absolutely nothing that work there besides talking to each other and laughing. I asked if they were not capable of going and getting the iPad and she said they’re not scheduled to do such... The way this store does business is truly hard for me to understand. First of all when you walk in and whoever this girl is that “greets” you, that’s working on March 5th at 4pm acts like she is doing you a favor by allowing someone to help you. A serious, bad attitude. Meanwhile, I mentioned I just want to buy an iPad and leave. I already know what I want, that didn’t seem to matter. I still had to wait, even though there was two girls standing there doing absolutely nothing that work there besides talking to each other and laughing. I asked if they were not capable of going and getting the iPad and she said they’re not scheduled to do such a thing? Truly unbelievable. Needless to say, they did not get my business and never will.
I recently had my computer repaired. Parking can get tight. The staff was friendly and the parts came in quickly. Communication was excellent. I just wish they had more locations. It was a drive.
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