Apple Hilldale earned this badge because its RepairHit profile has complete information that helps customers understand the business before contacting it.
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Overview
About this business
Apple Hilldale is an Apple Store business serving Madison, Wisconsin. Apple Hilldale provides in-store shopping and in-store pickup services for a wide range of Apple products including iPhone, Mac, iPad, Apple Watch, and accessories. The store offers service support through the Genius Bar and hosts Today at Apple sessions for learning and creativity. The store does not offer curbside pickup or delivery services. Apple Hilldale is part of the official Apple retail network, ensuring genuine Apple parts and certified repairs.
Electronics Repair Shop
Services
Services and categories listed for this business.
In-store shoppingIn-store pickupGenius Bar supportToday at Apple sessionsApple product repairsApple product setup assistance
Final decided to pull the trigger on a watch.
I'll admit, after reading the reviews here, I was a bit reluctant. I was in town, so I stopped in. If I wasn't pleased, I could walk out without a watch. I've waited over 5 years at this point...
It was about 1:30PM (2/13/26), the store was busy. I did not have appointment. I walked in and made my way to the watch table. By the time I got there (about 20 seconds), I was pleasantly greeted by a female Apple team member (sorry, didn't get her name). She asked how she could help. By the time I mentioned Apple Watch, Michael approached and greeted me. He was a kind, personable, knowledgeable,...Final decided to pull the trigger on a watch.
I'll admit, after reading the reviews here, I was a bit reluctant. I was in town, so I stopped in. If I wasn't pleased, I could walk out without a watch. I've waited over 5 years at this point...
It was about 1:30PM (2/13/26), the store was busy. I did not have appointment. I walked in and made my way to the watch table. By the time I got there (about 20 seconds), I was pleasantly greeted by a female Apple team member (sorry, didn't get her name). She asked how she could help. By the time I mentioned Apple Watch, Michael approached and greeted me. He was a kind, personable, knowledgeable, and helpful as we worked through my options. He was even patient as I cashed in about 8 or 9 Apple gift cards to help pay for the watch. Thank you Michael!
M
Madison Hernandez
Oct 25, 2025
★★★★★1.0
made an appointment to drop my phone off to get repaired. said that i would have to keep it overnight or bring it in tomorrow because they “got backed up” from “a lot of people coming in”. okay? is that my problem? i made an appointment. did the “lot of people coming in” make an appointment? did they have to wait the same as a customer that MADE an appointment? ruined my weekend. nice job apple. “geniuses” okay…
P
peggy berkvam
Feb 4, 2026
★★★★★1.0
I went into ask why my Apple Car Play in my Toyota wasn’t working and after discussion the guy sold me a new USB cord, told me my car was in the older range a 2023 Camry and that it was likely Toyotas software. If he had suggested a forced restart of my phone ( Apple support on the phone walked me thru it) I would haves saved a lot of personal time, and time at the Toyota dealership . I guess we can’t and shouldn’t expect any knowledgeable help at the Hilldale Apple Store. Exceedingly disappointed
V
Vanessa V
Feb 22, 2026
★★★★★5.0
I am so happy with the service I got today at this store! My phone had an issue with system data filling up the storage. I wasn’t able to figure it out and thought I may need a new phone. Several employees helped me today and never pressured me to replace my phone. They helped me fix the issue and now I can keep using this phone for a while longer. Everyone was knowledgeable, helpful, and friendly. Thank you for your support today!
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