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Amarillo Floor Co is listed as a Flooring Store serving Amarillo, Texas. Contact this business for reliable local service, appointment requests, directions, reviews, photos, and profile details.
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When I arrived there were just a couple other customers. They were being helped. Spent over 30 minutes in the store as other customers came in they were promptly taken care of. I was never provided with any service or help. They have a wonderful selection of tile and carpet. Customer service was definitely lacking. Prefer to support local however if that's the experience that I get it makes it hard to support them.
They are very knowledgeable about their products and willing to answer any questions you might have. I like that they are locally owned and the whole family takes part in every aspect of their business. They also have a nice clean showroom with a good selection to choose from.
Talk about lack of care for their customer. Tile installed on the floor was not as advertised in the show room - has a tan undertone instead of gray. Amarillo floor has since discontinued carrying this tile because of this KNOWN issue prior to us choosing the tile. Their management is unwilling to work with us to correct this 2 part problem of different color flooring (some tan and some gray toned tiles) and the fact that we wanted a gray tone to match the rest of the tile installed in the bathroom. We will not ever use them again. *Update: when we picked out the tile in the showroom they were gray like the few pieces shown in the photo that... Talk about lack of care for their customer. Tile installed on the floor was not as advertised in the show room - has a tan undertone instead of gray. Amarillo floor has since discontinued carrying this tile because of this KNOWN issue prior to us choosing the tile. Their management is unwilling to work with us to correct this 2 part problem of different color flooring (some tan and some gray toned tiles) and the fact that we wanted a gray tone to match the rest of the tile installed in the bathroom. We will not ever use them again. *Update: when we picked out the tile in the showroom they were gray like the few pieces shown in the photo that match the other floor tile and the wall tile.
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