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All Brand Vacuum Cleaner Sales & Service is a vacuum cleaner sales and service business located in Portland, ME. The business has been under the same ownership for nearly 40 years and operates from Forest Ave. All Brand Vacuum Cleaner Sales & Service is an authorized dealer for Miele and SEBO vacuum cleaners, recognized for All Brand Vacuum Cleaner Sales & Service's quality and German engineering. The business provides onsite repair services for all major vacuum brands and offers installation and servicing of central vacuum systems.
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I have lived close to this place for 20 years. I've had every vacuum repair done by them. I was in recently to purchase my son his first vacuum and it was a wonderful experience. What I love about All Brand is that they can be fully trusted to know all things vacuum. They're, ethical, honest, and deeply knowledgeable. As long as I'm in the area, this will forever be my vacuum venue.
This was the worst experience of my life. The owner was extremely rude. Aggressively raised his voice for me stopping in to see if the work was done while he was outside smoking a cigarette. Yelled at me and stook over me weirdly trying to intimidate me. I have no idea what set him off but I will never go back. I locked my vehicle before leaving as I was worried he may lash out. It was that bad.
TERRIBLE CUSTOMER SERVICE!!!!! DON'T GO HERE! I have been having my vacuum cleaner serviced at All Brand Vacuum for 30 years. This past experience was unprofessional and uncalled for. The vacuum was brought in with a problem and I was told they would call us in a couple weeks. This happened but my room mate didn't understand the problem described and told the owner, Lawson Doyle, she would have me call him back. So far so good. I called back and the man answering the phone said I would have to speak with the owner and he was not available, he would call me back. Over a week later, no call back, I called again and spoke with the owner.... TERRIBLE CUSTOMER SERVICE!!!!! DON'T GO HERE! I have been having my vacuum cleaner serviced at All Brand Vacuum for 30 years. This past experience was unprofessional and uncalled for. The vacuum was brought in with a problem and I was told they would call us in a couple weeks. This happened but my room mate didn't understand the problem described and told the owner, Lawson Doyle, she would have me call him back. So far so good. I called back and the man answering the phone said I would have to speak with the owner and he was not available, he would call me back. Over a week later, no call back, I called again and spoke with the owner. The conversation went fine on my end, he explained the problem and his recommended solution which I agreed to; he said it would be ready in a day or two. Three days later, my room mate called to see if it was ready and was told not to call again, there were too many calls, in a rude tone and told she would now have to pay in cash due to her behavior on the phone. Over a week has gone by with no news on the vacuum being ready so I called and spoke with the owner. He said I would need to pay prior to doing any work on the vacuum because I was a terrible customer. I remained calm and professional throughout the conversation requesting what he thought was bad about our conversation. He never provided an answer. I pointed it out the review on the website about being treated badly so I am not the only person concerned with his treatment and poor customer service. He explained he has lots of wonderful customers and said, "I don't give a shit!" His voice was raised and he went on to tell me to "have a good life, I don't need your business".
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