All Austin Repairs

A service technician came that couldn’t speak or understand much English. He was supposed to fix our dishwasher if it wasn’t too costly. After looking at it he showed me it would cost $312. We chose to have it fixed. Four days later we had the same issue and were told by the company that something needed to be replaced (which we weren’t informed about at the appointment) for an additional $300 something? We chose not to have the repair and the company did refund our money minus the diagnostic fee. UPDATE: The company reached out due to the miscommunication of the service representative and is refunding the service fee/diagnostic fee.

Thank you! You were quick and your repair technician was very knowledgeable. The warranty would not repair it and we decided to see what we could do on our own. Hopefully it will last a couple more years at least. We now know what to do if it happens again. I will keep your number on my vendor list to recommend to clients.

The technician did a fantastic job—he was spot on with the diagnosis and very careful and efficient while fixing my dishwasher. However, I want to warn others about their billing policy. They do not automatically waive the $85 diagnostic fee when you agree to the repair. I’d suggest clarifying this up-front if you want to proceed.

These folks were great! I have a 25 year old washer that washes the way a washer is supposed to, so I wanted it fixed so it would last another 25 years. Communication was always timely and professional. Den D was professional and easy to talk to about the repairs needed, which were major. He took care of business in a timely and efficient manner. I highly recommend these folks!