Alfa Appliances

Failed to provide service. Said that our 19 year old fridge is under manufacture warranty. They also said that our 25 year old microwave was damaged by abuse not wear and tear.

Great company!! Fastest response and repair. Thank you guys

If your home warranty (such as American Home Shield) assigns this company, I would strongly recommend requesting a different vendor. They went to our property multiple times and finally provided a diagnosis and repair quote that was not covered by the warranty. We were fully prepared to pay out-of-pocket to get the repair completed. However, when we called to schedule the work, Toni in the office told us they “didn’t have time to do the repair” and were too backed up. I asked for clarification — because they had already collected the $100 service fee and completed the diagnostic — and she replied that those were “two separate things,” meanin... Read full review

Luis did a great job fixing my dryer!

Not professional, no communication, did not fix dryer after 4 separate visits, then told the home warranty that there was no mechanical failure. I have video of the dryer consistently failing and not able to restart.

Scam! horrible experience with Alpha. AHS you need to remove them from you list of vendors. Our brand new dryer was not drying our clothes completely so we suspected the duct was full which was correct. After Dinko came out and verified he stated I would have to verify with my warranty if coverage was accurate/that the service would be completed. I waited over a week to be told that that I would have to cover $255 possible OOP, my husband and I agreed to these terms. When I contacted the woman back to schedule; her response was "no we cannot help you we're 2 weeks book out" They are lazy and possible scamming AHS they accept the fee of $100 t... Read full review

If I could give 0 I would. Fridge fan was making strange noise then stopped. When the technician appeared I told him I thought was the cooling fan. It had stopped making noises before he got there. He said was an issue with ice buildup in back of ice compartment. He said very common with these fridges. He checked inside temp which he said was fine but fan had only just stopped so yeah it would be ok. I asked again, “ are you sure it’s not the cooling fan” His answer, it’s not that. What he didn’t do was check behind the twin cooler and fan where I told him this was where I thought it came from. Lo and behold 1 month later fridge stops cooling... Read full review

No issues, technician Danny was great, timely, and the fix was effective. I was assigned this company from American Home Shield. They called and got me an appointment that worked with my schedule, and sent out Danny the tech to diagnose the issue. It took him all of ten minutes find the problem, he communicated to me that a part needed to be ordered, and that he'd be back in a few days to replace. Sure enough, within a day I had a new appointment scheduled. Danny came back and replaced the part within the span of thirty minutes, and I have had zero issues since. I understand no everyone had this same experience with this company, but the tec... Read full review