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Travis Gray
Apr 24, 2024
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5.0
Our floors are gorgeous! Thanks to these guys, who were so patient with us and our long process of deciding which sample we liked best. Great experience, highly recommend them for your flooring needs!
Unclaimed
Alabama Custom Flooring and Design
About this business
Alabama Custom Flooring and Design is a flooring business serving Athens, AL, and surrounding areas including Decatur, Madison, Huntsville, Hartselle, and Cullman. The business provides a wide range of flooring solutions including hardwood, carpet, tile, vinyl, luxury vinyl, and laminate flooring. Alabama Custom Flooring and Design is an authorized dealer for Mohawk Floorscapes, Mohawk ColorCenter, Shaw Gallery, Mannington, and Schluter Systems. Services include flooring installation, commercial installation, hardwood refinishing, custom showers and tub surrounds, design consultation, free in-home measurement, and custom granite fabrication.
Flooring Contractor
Services
Services and categories listed for this business.
Flooring Contractor
Flooring installation
Commercial installation
Hardwood refinishing
Custom showers and tub surrounds
Design consultation
Free in-home measurement
Custom granite fabrication
Photos
Location
Address and directions for this business.
Questions & answers
Helpful answers
Quick answers from this business profile.
What types of flooring does Alabama Custom Flooring and Design offer? +
Alabama Custom Flooring and Design offers hardwood, carpet, tile, vinyl, luxury vinyl, and laminate flooring options.
Does Alabama Custom Flooring and Design provide installation services? +
Yes, Alabama Custom Flooring and Design provides flooring installation services including commercial installation.
Are design consultations available? +
Alabama Custom Flooring and Design Yes, design consultations are offered to help customers choose flooring solutions that fit their style and budget.
Does Alabama Custom Flooring and Design offer hardwood refinishing? +
Yes, hardwood refinishing is one of the services provided by Alabama Custom Flooring and Design.
Reviews
3.7
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3 reviews
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Share your experience with this business.
J
Joshua Southard
Feb 12, 2021
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5.0
They are very nice and extremely helpful to the extent of looking at pictures of the wall color and getting a good match for the floor and not clash. They have everything you need to get a floor done with real hardwood, laminate hardwood, vinyl and tile carpets and rugs. If u can walk on it THEY will have it. I'm still waiting on the free home estimate and I will update this post after with pictures.
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De W.
Nov 2, 2021
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1.0
They promise you ethical treatment, integrity & flawless service. Don't believe it. Once carpet was selected - salesman assured quality professional installers in a timely manner. The installer arrived late; talking highly of himself and did not reply or respond when asked questions. Once carpet was installed, we inspected job. Carpet had high strips where seams were; like the carpet was doubled at the seam. I pointed it out to installer (Terry), and he pulled on it saying it won't come loose. I said I wasn't worried about it coming loose but the seam was obviously thick. He ignored my concern. A week later I called back and spoke to sales pe... They promise you ethical treatment, integrity & flawless service. Don't believe it. Once carpet was selected - salesman assured quality professional installers in a timely manner. The installer arrived late; talking highly of himself and did not reply or respond when asked questions. Once carpet was installed, we inspected job. Carpet had high strips where seams were; like the carpet was doubled at the seam. I pointed it out to installer (Terry), and he pulled on it saying it won't come loose. I said I wasn't worried about it coming loose but the seam was obviously thick. He ignored my concern. A week later I called back and spoke to sales person who came our days later to look at it. It took another week to get a call back where salesman asked for a convenient time for installer to come back. I gave him a 2-days timetable around my work schedule. Salesman said he would call installer and get back with me on day & time. I was assured installer would be back to repair on one of the days I provided but he would call back to confirm. On the day installer was suppose to be here for repair I received a call from installer saying he was calling to set up the appointment. What?! You were actually suppose to be here! So I had to call the flooring store and I got excuses from the lady sales person saying that the installer was trying to call me. Don't bother calling these people..they don't know what they're doing and they are not customer service conscious. You will get self praises galore only to be let down miserably. I would rather do business with an honest company that admits their weaknesses but their goals are exceptional service and customer satisfaction in the end. Mistakes are expected but with that there is an expectation to fix the mistake. After all, isn’t that what we, the consumer are paying for? So buyer beware… I won't be using them again.
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