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Kristine Tillman
Sep 11, 2025
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5.0
I am very happy to find Martin. He is knowledgeable about my A O Smith water heater. I can trust him with my heater. A happy customer.
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About this business
Air-O-Smith is a water heater repair and installation business serving Honolulu, HI, and surrounding areas including Kailua, Kaneohe, Mililani, Waipahu, Ewa Beach, Kapolei, and Waianae. Air-O-Smith provides repair and replacement services for electric, solar, and gas water heaters. The family-owned and operated business has over 25 years of experience and offers island-wide service with no extra charge for weekends or holidays. Air-O-Smith installs new water heaters with a 6-year tank and parts service details and a 2-year labor service details.
Plumber
Services
Services and categories listed for this business.
Plumber
Electric water heater repair
Solar water heater repair
Gas water heater repair
Water heater installation
Water heater replacement
Free tank disposal
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Questions & answers
Helpful answers
Quick answers from this business profile.
What types of water heaters does Air-O-Smith service? +
Air-O-Smith services electric, solar, and gas water heaters for repair, installation, and replacement.
Is there a charge for weekend or holiday service? +
No, Air-O-Smith does not charge extra for service on weekends or holidays.
Reviews
3.7
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3 reviews
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M
Marie Suan
Mar 9, 2023
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5.0
Martin was very professional! He installed my replacement/new water heater with great care and efficiency. Louise took my order and has great reference /knowledge! What a team! Will keep your business/referrals in mind! Thank you again for my many hot showers❣️
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Rose Casintahan
Jun 15, 2023
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1.0
I called to inquire for their services, as Air-O-Smith was one of the companies Google listed for HVAC repairs. The female who had taken my call was EXTREMELY rude and disrespectful. To the best of my ability and knowledge, I've answered each question she had asked. For questions I was unsure of, I shared that I didn't have the answers for. She responded, "My questions are abrupt, as I have to be sure this isn't a robo-call." Then continued with, "Are we the first business you've called? Did you try reaching out to other businesses? Did no one want to help you?" When I mentioned that I was going to hang up as she was being rude, she b... I called to inquire for their services, as Air-O-Smith was one of the companies Google listed for HVAC repairs. The female who had taken my call was EXTREMELY rude and disrespectful. To the best of my ability and knowledge, I've answered each question she had asked. For questions I was unsure of, I shared that I didn't have the answers for. She responded, "My questions are abrupt, as I have to be sure this isn't a robo-call." Then continued with, "Are we the first business you've called? Did you try reaching out to other businesses? Did no one want to help you?" When I mentioned that I was going to hang up as she was being rude, she begun shouting over the phone like a child throwing a tantrum. Ma'am, if you are having a miserable day or you do not like your position of answering calls, please do not take it out on potential clients. It's bad for business.
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