Charles Totoro
I called Advanced Electronics to find out what's wrong with my television and hopefully get it repaired. I was told there was an $84.50 fee to come out and assess the TV and I scheduled the appointment. The tech arrived and seemed very knowledgeable. When he saw what was happening he immediately stated he knows what part needs to be replaced based on what's happening. He couldn't find a replacement part right away on his phone so he said he'd text me next day after looking into it more. The next day, I saw that my check cleared, but he didn't contact me until 5 days later when he informed me the part is not available from normal channels.... I called Advanced Electronics to find out what's wrong with my television and hopefully get it repaired. I was told there was an $84.50 fee to come out and assess the TV and I scheduled the appointment. The tech arrived and seemed very knowledgeable. When he saw what was happening he immediately stated he knows what part needs to be replaced based on what's happening. He couldn't find a replacement part right away on his phone so he said he'd text me next day after looking into it more. The next day, I saw that my check cleared, but he didn't contact me until 5 days later when he informed me the part is not available from normal channels. He offered a $529 repair quote using a part from a different supplier, which would have a 30 day warranty instead of his usual 90 day warranty. When I asked what part needs to be replaced he refused to tell me. He said he would only tell me after he completes repair on the TV. Would not recommend this company. Use at your own risk. Regarding business owner's response: my intent was to learn what's wrong with my TV and the estimated cost to repair so I could make an educated decision about next steps. The response below contains more information about what was wrong than anything you shared with me after I asked several times in our correspondence. If I choose to pursue different options than paying $529 to fix a TV (by the way, with further research I found the most expensive board for this TV is $115 so that's at least $400 for labor?), you shouldn't then withhold information you discovered about what's actually wrong with the TV. That's what I was calling you to find out in the first place and what I thought I was going to justify the $84.50 fee. Instead it seems that was just an admittance fee to do business with you. Very misleading.